Melanie Hernandez
Portsmouth
Summary
Seasoned Beverage Manager with extensive expertise in optimizing bar operations and establishing efficient beverage inventory controls. Recognized for creating innovative beverage menus that enhance customer satisfaction and drive profitability. Demonstrated ability to foster team cohesion while upholding high service standards, achieving significant reductions in operational costs through effective cost-control measures.
Overview
6
6
years of professional experience
Work History
Beverage Supervisor
Rivers Casino
Portsmouth
05.2023 - Current
- Organized special events such as wine tastings or cocktail competitions.
- Attracted, recruited, and trained new employees.
- Monitored stock levels and placed orders when necessary to maintain adequate supplies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to employees to supply knowledge of various company programs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted training sessions for staff members on proper handling and service of alcohol drinks.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Provided input into overall beverage operations, including menu design, marketing initiatives, and budgeting decisions.
- Tracked sales data to identify trends in customer preferences.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over-serving or underage drinking.
- Designed promotions that increased profits while still offering attractive deals to customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed beverage menus and pricing structures for new restaurants.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted bartenders,cocktail servers, or bar porters with difficult orders or requests when necessary.
- Prepared workstations with ingredients and tools to increase efficiency.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Cocktail Server/Bartender
Rivers Casino
Portsmouth
01.2023 - 05.2023
- Adhered to all company policies regarding responsible alcohol service practices.
- Trained new employees to perform duties.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Took orders efficiently while offering recommendations to enhance guest experience.
- Participated in team meetings and training sessions to improve service and sales skills.
- Processed payments and transactions using POS system with accuracy.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Informed customers of daily specials and signature menu items.
Lead Server/Bartender
La Parrilla Mexican Grill
Suffolk
01.2021 - 05.2021
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Seasonal Sales Associate
Bath and Body Works, Limited Brands
Chesapeake
09.2020 - 01.2021
- Processed returns, exchanges, and refunds in accordance with company policies.
- Bagged or packaged purchases and wrapped gifts.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted product demonstrations to highlight features and benefits
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Lead Hostess
La Parrilla Mexican Grill
Suffolk
02.2019 - 09.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
Server
Olive Garden Restaurant
Chesapeake
11.2019 - 01.2020
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented wine selections and conducted tastings.
Education
High School Diploma -
Western Branch High School
Chesapeake, VA05-2020
Skills
- Event planning
- Inventory management
- Alcohol compliance
- Menu development
- Sales tracking
- Team leadership
- Employee training
- Budgeting
- Beverage making
- Wine pairing
- Bar operations
- POS software proficiency
- Staff scheduling
- Interviewing and prescreening
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Affiliations
- Traveling
- Cooking
- Mixology
References
References available upon request.
Timeline
Beverage Supervisor
Rivers Casino
05.2023 - Current
Cocktail Server/Bartender
Rivers Casino
01.2023 - 05.2023
Lead Server/Bartender
La Parrilla Mexican Grill
01.2021 - 05.2021
Seasonal Sales Associate
Bath and Body Works, Limited Brands
09.2020 - 01.2021
Server
Olive Garden Restaurant
11.2019 - 01.2020
Lead Hostess
La Parrilla Mexican Grill
02.2019 - 09.2020
High School Diploma -
Western Branch High School
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