Melanie Hernandez
Hyattsville,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Dental Assistant/Receptionist
StarBrite Dental
01.2025 - 03.2025
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted periodontist in performing complex treatments, contributing to patients'' improved oral health and overall wellbeing.
- Mentored junior staff members, sharing knowledge of best practices in restorative dentistry and endodontics.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces after procedures have been completed
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed Itero scans
Dental Assistant Uncertified
Dr. Vazan DDS & Associates
07.2021 - 12.2024
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during complex procedures such as root canals, extraction, crowns to improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations (uncertified).
- Performed basic laboratory task such as pouring impressions and fabricating temporary crowns.
Medical Support Assistant
Medforce Government Solutions
11.2020 - 04.2021
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Retail Sales Associate Cashier
JPG Enterprises
04.2018 - 04.2020
- Helped customers complete purchases & locate items.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Education
GED -
Identity Inc (Youth Opportunity Center)
Takoma Park, MD11-2017
Skills
- Spanish speaking
- Professionalism and etiquette
- Team collaboration
- Cross-training capabilities
- Oral surgery assistance
- Restorative procedures
- Equipment sterilization
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant/Receptionist
StarBrite Dental
01.2025 - 03.2025
Dental Assistant Uncertified
Dr. Vazan DDS & Associates
07.2021 - 12.2024
Medical Support Assistant
Medforce Government Solutions
11.2020 - 04.2021
Retail Sales Associate Cashier
JPG Enterprises
04.2018 - 04.2020
GED -
Identity Inc (Youth Opportunity Center)
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