Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reina Hernandez

Dallas,TX

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

9
9
years of professional experience

Work History

Dental Assistant/Receptionist

McBride Orthodontics
02.2017 - Current
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Responded to inquiries from callers seeking information.
  • Corresponded with patients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Customer Service Representative

Kohls Department Store
11.2014 - 04.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

No Degree - Dental Assisting

Brightwood College - Dallas
Dallas, TX
08.2016

High School Diploma -

Plano Sr High School
Plano, TX
06.2014

Skills

  • Medical Charting
  • Strong Writing and Verbal Skills
  • Speaking
  • Data Confidentiality Measures
  • Time Management
  • Customer Service
  • Critical Thinking
  • Telephone Skills
  • Teamwork and Collaboration

Timeline

Dental Assistant/Receptionist

McBride Orthodontics
02.2017 - Current

Customer Service Representative

Kohls Department Store
11.2014 - 04.2016

No Degree - Dental Assisting

Brightwood College - Dallas

High School Diploma -

Plano Sr High School

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Reina Hernandez