Melanie Hernandez
Bakersfield,CA
Summary
Results-driven team player with a solid background in food safety and customer service. Skilled in enhancing operational efficiency and driving team success through collaboration. Proven problem-solver and effective communicator, adept in managing multiple tasks while ensuring high-quality service standards. Committed to promoting customer loyalty and satisfaction.
Overview
15
15
years of professional experience
Work History
Crew Member/ driver
The open door network
Bakersfield, California
02.2022 - Current
- Conducted vehicle inspections to maintain safety standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Completed assigned tasks promptly to support team goals.
- Executed daily responsibilities with attention to detail and efficiency.
- Worked with team members to fulfill project objectives and adhere to deadlines.
solar panels
People Ready Staffing
Bakersfield, California
04.2021 - 08.2021
- Inspected completed installations for quality assurance and compliance with regulations.
- Laid out and installed mounting hardware, such as brackets, bolts, and screws.
- Collaborated with electricians to ensure proper wiring and system integration.
- Trained new installers on best practices for panel installation and safety measures.
- Assisted in maintaining inventory of solar panel equipment and materials for installations.
Service Crew Member
Taco Bell
Bakersfield, California
03.2019 - 07.2020
- Delivered food promptly to enhance guest satisfaction.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Operated a cash register and handled transactions accurately and efficiently.
- Addressed customer complaints effectively to ensure resolution and maintain service quality.
- Followed safety guidelines for food handling and equipment use diligently.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained cleanliness of restaurant lobby, front counter, and restrooms to uphold hygiene standards throughout the shift.
Cashier
99 Cents Only
Bakersfield, California
02.2016 - 09.2018
- Handled cash, credit, and debit payments with precision, maintaining accuracy during high-volume shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register and processed customer transactions, ensuring accuracy and speed during peak hours.
- Trained new cashiers on checkout procedures and company policies effectively.
- Resolved customer complaints promptly to enhance the shopping experience.
- Welcomed customers warmly at the entrance to create a friendly atmosphere. and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier/Customer Service Cashier
Walmart
Bakersfield, California
01.2012 - 10.2015
- Operated cash register and processed customer transactions efficiently.
- Resolved customer inquiries and issues, ensuring positive experiences and satisfaction.
- Maintained accurate cash drawer during shifts to ensure financial integrity.
- Assisted with customer requests and answered questions to improve satisfaction.
- Enhanced customer satisfaction by providing knowledgeable and friendly service to resolve problems.
- Responded to customer inquiries by providing accurate information and assistance regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Collaborated with various departments to improve teamwork and operational efficiency. to provide coverage and keep store operational.
- Recognized by management for providing exceptional customer service.
Foster Care Provider
Human Service Agency
Bakersfield, California
04.2013 - 08.2014
- Provided daily care and supervision for children in foster placements.
- Developed and implemented personalized care plans for each child.
- Monitored emotional and physical well-being of foster children to ensure their overall health and safety.
- Provided foster care services to children in need of a safe and nurturing environment.
- Coordinated communication among families, social workers, and agencies to facilitate support for children in foster care.
- Maintained accurate records of children's progress and behaviors.
- Provided emotional support to children and families throughout fostering process to foster resilience and stability.
- Managed household tasks including meal preparation, laundry, and maintaining a clean and safe living environment.
- Established behavioral modification goals and assessed progress toward goals.
Education
High School Diploma -
Centennial High Shool
8601 Hageman Rd06-2003
Skills
- Drive-thru operations
- Cash handling
- Customer service
- Safe food handling
- Food quality assurance
- Transportation logistics
- Fleet management
- Maintenance support
- Maintenance support and sanitizing
- Problem-solving
- Problem-solving skills
- Team collaboration
- Time management
- Flexible availability
- Integrity
- Safety compliance
- Multitasking skills
Timeline
Crew Member/ driver
The open door network
02.2022 - Current
solar panels
People Ready Staffing
04.2021 - 08.2021
Service Crew Member
Taco Bell
03.2019 - 07.2020
Cashier
99 Cents Only
02.2016 - 09.2018
Foster Care Provider
Human Service Agency
04.2013 - 08.2014
Cashier/Customer Service Cashier
Walmart
01.2012 - 10.2015
High School Diploma -
Centennial High Shool