Melanie Hettervig
Coon Rapids,MN
Summary
Accomplished Senior Operations Specialist with a proven track record of enhancing operational efficiency and exceeding executive client expectations at Wex Inc. Expert in logistics oversight and analytical thinking, I have significantly improved processes and fostered strong stakeholder relationships. My leadership in program management and commitment to quality assurance have driven organizational success.
Overview
14
14
years of professional experience
Work History
Senior Operations Specialist - COBRA
Wex Inc.
Remote -MN
04.2020 - Current
- Have assigned executive level clients.
- Meticulously handle all requests from the employers to ensure their needs are met and exceeded before the requested deadline.
- Consistently excel beyond company standards for productivity and accuracy.
- Follow and stay informed on all federal regulations regarding COBRA insurance.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
- Cultivated strong relationships with key stakeholders both internally and externally, contributing to organizational success and a positive work environment.
Program Manager
REM North Dakota
Grand Forks, ND
03.2016 - 04.2020
- Managed and supervised administrative and daily program operations, complying with policies and regulations for a 10 bed group home for individuals with developmental disabilities such as Autism Spectrum Disorder.
- Developed strategic plans, setting clear objectives and achievable milestones for the individuals residing within the home.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Supervised staff and ensure adequate staffing were present to adhear to federal and state regulations.
Program Manager
REM Minnesota
East Grand Forks, MN
01.2012 - 03.2016
- Managed and supervised administrative and daily program operations, complying with policies and regulations for a 6 bed group home for individuals with developmental disabilities such as Autism Spectrum Disorder.
- Developed strategic plans, setting clear objectives and achievable milestones for the individuals residing within the home.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Supervised staff and ensure adequate staffing were present to adhear to federal and state regulations.
Student Supervisor
University Of North Dakota Dining Services
Grand Forks, ND
08.2010 - 01.2012
- Supervised fellow students while keeping customer satisfaction high priority.
- Scheduled students for shifts and ensured all areas were fully staffed each day.
- Fostered relationships with fellow students to contribute to high moral while maintaining a level of professionalism.
Education
Bachelor Of Aviation - Air Traffic Control
University of North Dakota
Grand Forks, NDChamplin Park High School
Champlin, MN06.2010
Skills
- Quality Assurance
- Logistics Oversight
- Analytical Thinking
- Data Analysis
- Idea Development and Brainstorming
- Process Analysis
- Audit reporting
- Operational Excellence
Timeline
Senior Operations Specialist - COBRA
Wex Inc.
04.2020 - Current
Program Manager
REM North Dakota
03.2016 - 04.2020
Program Manager
REM Minnesota
01.2012 - 03.2016
Student Supervisor
University Of North Dakota Dining Services
08.2010 - 01.2012
Bachelor Of Aviation - Air Traffic Control
University of North Dakota
Champlin Park High School