Melanie Hinojosa
Corpus Christi
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Caretaker
07.2023 - 12.2024
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
- Assisted with transferring and positioning client, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated medical appointments and ensured medication adherence.
- Ensure patient experienced peace and comfort while following the orders from Hopsice.
Family Advocate
Nueces County Community Action Agency
10.2020 - 10.2023
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Recruit potential families in need of assistance with childhood education and community resources.
- Verify that families fit the criteria for Government assistance.
- Review application, document and health documents to ensure accuracy and completeness and prepare enrollment file.
- Perform orientation presentation.
- Maintain student medical records consistently to ensure they are complete and uploaded.
- Accept donations and prepare receipts for families to ensure accuracy and completeness.
- Maintain good relationships with families to promote harmony in our community as well as a favorable image of agency.
- Type correspondence, answer phones, scan, copy, complete documentation and reports.
- Assist teachers in the classroom.
- Food handlers permit to serve children meals. Upheld cleanliness and sanitation standards in work area, following food safety protocols to prevent cross-contamination.
- CPR certified
- Obtained Family Development Credential Certificate
Title 1 Parent Involvement Liaison
Corpus Christi Independent School District
11.2019 - 10.2020
- Refer families to the proper agencies for their immediate needs
- Conduct parent involvement meetings
- Make home visits
- Provided technical assistance and academic standards information
- Maintain accurate records, type correspondence, filing, scanning, complete reports
- Paraprofessional TOPS Certificate to substitute in classrooms
Case Coordinator
Four J's Community Living Center
07.2016 - 03.2018
- Acted as an advocate for clients of Intellectual Disabilities and provided guidance and support, ensuring their needs were met and their voices heard throughout the case management process.
- Was responsible for overseeing the duties and performance of support staff; provided support and guidance to maintain my clients' health and safety.
- Was responsible for managing the office in absence of the manager as well as overseeing the group homes.
- Developed client case files and implemented and monitored the Individualized Person Development Plan for the consumers in order to meet their community integration and service coordinating goals.
- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility and funding.
- Was responsible for conducting home visits to ensure client's needs were being met.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Managed complex cases with sensitivity, navigating challenges with professionalism and empathy.
Bookkeeper/Office Staff
Our Lady of Perpetual Hope Academy
07.2014 - 12.2014
- Assisted in managing the school office.
- Attendance Clerk/PTO Bookkeeper.
- Greeted and assisted all incoming visitors, provided support to teachers and staff.
- Answered phones, file, collate, operate fax and copy machine.
- Typed correspondence, collected and accounted for all fundraisers, made bank deposits.
- Monitored classes as needed, substituted in classrooms.
- Extended day care director, supervised students and oversaw daycare billing.
- Delivered daycare funds to bank.
Administrative Assistant
Seaside Memorial Funeral Home
07.2013 - 10.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Responsible for opening and closing funeral home.
- Update and maintain files, Microsoft Office to update files.
- Received and record payment from clients and cashier for gift shop sales.
- Clean and organize front office and arrangement rooms.
Data Entry/Receptionist
Corpus Christi Independent School District
02.2001 - 11.2010
- Responsible for managing the front office.
- Handled data entry/Attendance Clerk tasks to keep client information accurate and up-to-date.
- Greeted parents and visitors warmly, fostering positive first impressions with professional demeanor.
- Answered incoming calls promptly, directing them to appropriate departments to enhance customer satisfaction.
- Provide support to teachers and staff.
- Filed and maintained records.
- Prepared and mailed correspondence.
- Responsible for filing court reports on all truant students as well as working with the court.
- Processed enrollments and withdrawals.
- Assisted in enrolling and registering new students.
- Entered work orders and bus requisitions.
Education
High School Diploma -
Richard King High School
Corpus Christi, TXSkills
- Excellent written and verbal communication skills and Customer Service
- Microsoft Word, Excel, Powerpoint, Microsoft Office
- Typing: 50 wpm, 10 Key, fax, scan, copy machine, telephones/switchboard
- Quick learner, hard worker
- Self motivated, Teamwork
- Detail oriented
- Dependable
- Empathy and patience
- Child Care
Certification
Family Developmental Credential
Timeline
Personal Care Assistant
Caretaker
07.2023 - 12.2024
Family Advocate
Nueces County Community Action Agency
10.2020 - 10.2023
Title 1 Parent Involvement Liaison
Corpus Christi Independent School District
11.2019 - 10.2020
Case Coordinator
Four J's Community Living Center
07.2016 - 03.2018
Bookkeeper/Office Staff
Our Lady of Perpetual Hope Academy
07.2014 - 12.2014
Administrative Assistant
Seaside Memorial Funeral Home
07.2013 - 10.2014
Data Entry/Receptionist
Corpus Christi Independent School District
02.2001 - 11.2010
High School Diploma -
Richard King High School
Similar Profiles
David KimatheDavid Kimathe
Ottawa Catholic School Board at CaretakerOttawa Catholic School Board at Caretaker
Jaz LindJaz Lind
Family of Client at CaretakerFamily of Client at Caretaker
Lori VelaLori Vela
Assistant at CaretakerAssistant at Caretaker