Melanie Hoffman
Project Administrator
Manchester,NH
Summary
Detail-oriented Project Administrator skilled in managing complex projects across various industries. Specializes in project documentation, procurement, job costing, and invoicing to achieve timely administrative closeouts. Collaborates with cross-functional teams to ensure projects meet deadlines while optimizing customer satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Project Administrator, Services
Trane Technologies
Bedford, NH
01.2024 - Current
- Ensured contracts opened, maintained, and closed per company standards and compliance guidelines.
- Oversaw project lifecycle from award to close-out, ensuring timely documentation.
- Coordinated seamless project transitions from sales to operations within enterprise systems.
- Managed procurement activities, including processing purchase orders and following up with vendors.
- Administered subcontractor agreements and work orders for compliance and accuracy.
- Achieved 22% reduction in Accounts Receivable by resolving invoice disputes with stakeholders.
- Recorded and reported project costs while effectively allocating materials and labor.
- Developed comprehensive training documentation for Project Administration team responsibilities.
Project Administrator, National Accounts
Trane Technologies
Remote
09.2020 - 12.2023
- Executed projects from inception to completion, overseeing documentation, materials, and job costing to ensure alignment with project goals.
- Collaborated with project managers and team members to facilitate on-time project delivery through effective communication and coordination.
- Coordinated customer communications on project status and documentation needs, enhancing transparency and customer satisfaction.
- Managed invoicing to ensure timely payments, p-card transactions, equipment fulfillment, ensuring compliance.
- Ensured accurate recording of project costs and daily reports through coordination with team members.
- Supported equipment fulfillment through administrative tasks like purchase orders and generating reports.
- Processed internal claims by evaluating requests, collecting information, and tracking progress.
Service Coordinator II
Trane Technologies
Bedford, New Hampshire
03.2019 - 09.2020
- Planned and directed operational resources for moderately complex projects.
- Coordinated service resources by assigning team members according to skills and availability, optimizing project workflow.
- Scheduled personnel, materials, subcontractors, and equipment to meet project timelines.
- Created work order documents, dispatched technicians, and communicated with customers to enhance service delivery.
- Interacted with customers to resolve concerns and address special requests promptly.
- Collaborated with Project Managers and HVAC supervisors to align resource allocation with project needs.
- Logged service requirements in job tracking system, maintaining accurate records and reports.
Special Education Assistant – Choice Program
Soule Elementary School
Salem, New Hampshire
08.2018 - 01.2019
- Executed IEP goals to enhance educational needs, social-emotional development, and behavioral growth for students in daily routines.
Coordinator 3 – Workforce Fulfillment (Quota)
Comcast
Manchester, New Hampshire
03.2000 - 03.2017
- Analyzed manpower needs through historical data, optimizing workforce planning for service level objectives.
- Oversaw scheduling and routing for 108 in-house technicians and 22 business partners, facilitating timely completion of customer work orders.
- Collaborated with technician team leaders to streamline processes and meet defined productivity goals.
- Acted as Field Sales and Service liaison, coordinating alignment between sales, customer care, and field technician availability.
- Contributed to developing and implementing area standards, improving strategies for forecasting and quota maintenance.
Education
B.A. - Psychology
Southern New Hampshire University
Skills
- Project management and process improvement
- Data analysis and forecasting
- Worksite management
- Oracle, PeopleSoft, Salesforce, and Falcon
- WMS, LIAM and TSA systems
- CSG and Workforce Express tools
- Rumba and Cable Data applications
- ICOMS and ER ticketing systems
- SharePoint and Nintex proficiency
- Customer service excellence
- Customer relationship management
- Resource allocation and coordination
- Vendor management
- Verbal and written communication skills
- Work planning and prioritization
Hobbies and Interests
- Hiking
- Traveling
- Volunteering
Desired Location
Actively seeking to relocate to Bernardston, MA.
Timeline
Project Administrator, Services
Trane Technologies
01.2024 - Current
Project Administrator, National Accounts
Trane Technologies
09.2020 - 12.2023
Service Coordinator II
Trane Technologies
03.2019 - 09.2020
Special Education Assistant – Choice Program
Soule Elementary School
08.2018 - 01.2019
Coordinator 3 – Workforce Fulfillment (Quota)
Comcast
03.2000 - 03.2017
B.A. - Psychology
Southern New Hampshire University