Melanie Houghton
Florida ,FL
Summary
Dynamic manager with a proven track record at Honey Dew Donuts, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved service delivery. Skilled in decision-making and conflict resolution, fostering a productive and engaged workforce in the food service industry.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Ice Cream Scooper
Madras Backporch Ice Cream
Fairhaven, MA
2025 - Current
- Provided exceptional customer service by engaging with patrons and addressing inquiries about products.
- Operated point-of-sale system efficiently to process transactions accurately and swiftly.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
- Assisted in inventory management by monitoring stock levels and reporting shortages to management.
Baker
Honeydew Donuts
Massachusetts
2023 - Current
- Prepared and baked a variety of pastries, donuts, and breads daily while ensuring consistent product quality.
- Operated ovens and mixers efficiently, following recipes accurately to maintain flavor and texture consistency.
- Maintained cleanliness and organization of baking area in adherence to health standards.
Manager
Honey Dew Donuts
Massachusetts
2000 - Current
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Trained and mentored staff on best practices in customer service and food preparation.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular audits of food safety practices to maintain compliance with health regulations.
- Developed staff schedules to align workforce with peak business hours for improved service delivery.
- Led team meetings focused on performance improvement and sharing best operational practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
New Bedford High School
New Bedford Massachusetts Skills
Customer service
Inventory management
Decision-making
Conflict resolution
Team leadership
Time management
Food safety compliance
Operational efficiency
Certification
Serve safe
Timeline
Ice Cream Scooper
Madras Backporch Ice Cream
2025 - Current
Baker
Honeydew Donuts
2023 - Current
Manager
Honey Dew Donuts
2000 - Current
High School Diploma -
New Bedford High School