Melanie Hudkins
Flint,MI
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Disability Claims Representative
Sedgwick CMS
Southfield, MI
11.2021 - 08.2022
- Reviewed an analyzed short-term disability claims & FMLA by collecting medical documents as well as other pertinent information.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Kept employees, thier supervisors and union representatives up to date on any changes, approvals, denials and return to work info.
Scheduler/Administrative Assistant
Communication Access Center
Flint, MI
02.2017 - 11.2021
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Scheduled and confirmed appointments.
- Provided delay updates and information regarding special circumstances.
- Answering phones and scheduling ASL interpreters upon request.
- Staying up to date on the laws regarding the Americans with Disabilities Act PA 204 as well as rules and regulations related to interpreter certifications, endorsements and ethics.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided secretarial and office management support while building cooperative working relationships.
Residential Care Aide
Communication Access Center
Flint, MI
08.2016 - 02.2017
- Tasks related to personal care, living accomodations, meals, studying and recreational activities of K-12 students living in the dorm of a residential school during the week.
- Arranging and supervising activities that promote intellectual, physical and social development.
- minor domestic duties around the dorm.
Paraprofessional Aide
Communication Access Center
Flint, MI
10.2012 - 06.2016
- Offered students personalized educational, behavioral and emotional support.
- Applied positive reinforcement to redirect negative behaviors.
- Cleaned and organized classrooms, materials and supplies.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Assisted children at stations during small-group learning periods.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Understanding students, their needs, interests and abilities.
- Maintained the same high level of ethical behavior and confidentiality regarding students as is expected of teachers.
Education
Associate of Applied Science - Interpreter Training Program
Charles Stewart Mott Community College
Flint, MI05.2012
Skills
- Fluent in American Sign Language
- Friendly, positive attitude
- Organizational skills
- Able to work in independent and team settings
- Experience with Microsoft Word, Excel, Power Point & Outlook
- Great multi-tasking & problem solving skills
- Self-Motivated Work Ethic
- Quick learner
Timeline
Senior Disability Claims Representative
Sedgwick CMS
11.2021 - 08.2022
Scheduler/Administrative Assistant
Communication Access Center
02.2017 - 11.2021
Residential Care Aide
Communication Access Center
08.2016 - 02.2017
Paraprofessional Aide
Communication Access Center
10.2012 - 06.2016
Associate of Applied Science - Interpreter Training Program
Charles Stewart Mott Community College