Melanie Jackson
Queens,NY
Summary
Dynamic operations leader with extensive experience at LGA Airport Coordination Center, excelling in critical decision-making and organizational skills. Proven track record in managing ramp operations, enhancing aircraft utilization, and mentoring teams. Prioritizing safety and developing standardized procedures, ensuring compliance and operational excellence during high-pressure situations.
Overview
31
31
years of professional experience
Work History
Tower Agent
LGA Airport Coordination Center
Flushing, NY
02.2001 - Current
- Managed LGA operations using RNV.
- Collaborated with OCC to optimize aircraft utilization.
- Controlled ramp traffic to ensure safe aircraft movement.
- Provided timely, accurate information while stationed at zone desks.
- Served as AIC in leadership's absence, ensuring operational continuity.
Operations Service Manager
LGA Airport Coordination Center
Flushing, NY
11.2006 - 12.2021
- Managed daily operations for LGA ramp tower, coordinating with agents, pilots, FAA, and TSA.
- Led decision-making on cancellations and operating plans during IROPs, ensuring DOT 3 compliance.
- Developed and mentored tower agents to enhance performance and prepare for promotion.
Passenger Service Agent (Red Coat)
LGA
Flushing, NY
06.1999 - 01.2001
- Developed work schedules and supervised agent staffing for optimal performance.
- Addressed emergency situations, including medical events and security threats.
- Resolved passenger issues with professionalism and empathy.
Customer Service Agent
DFW, LGA
Dallas, TX
04.1995 - 06.1999
- Ensured safe, timely arrival and departure of flights.
- Trained agents on jetway operations and maintained official records for yearly qualifications.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX07.1993
General Studies -
McLennan Community College
Waco, TX05.1990
Skills
- Microsoft Word and Excel
- Strong work ethic
- Attention to detail
- Critical decision-making under pressure
- Highly organized
- Multiple Chairman's Club nominations
- Working group member for ACC section of the GOM
- Team Lead for inception of the SEA ACC
- Led the ACC team through 4 expansions, construction of the new terminal, Covid, 1086
Timeline
Operations Service Manager
LGA Airport Coordination Center
11.2006 - 12.2021
Tower Agent
LGA Airport Coordination Center
02.2001 - Current
Passenger Service Agent (Red Coat)
LGA
06.1999 - 01.2001
Customer Service Agent
DFW, LGA
04.1995 - 06.1999
Bachelor of Arts - Psychology
University of North Texas
General Studies -
McLennan Community College