Summary
Overview
Work History
Education
Skills
Specializedtraining
Awards
Additional Information
Timeline
Generic

Troy Castille

Ontario,CA

Summary

Highly skilled and efficient professional dedicated to ensuring workplace safety, accuracy, and efficiency. Strong technical background and practical experience, well-equipped to utilize knowledge in leading and motivating teams to achieve organizational goals. Exceptional personal and organizational skills, committed to driving success and fostering a positive work environment.

Overview

28
28
years of professional experience

Work History

Tower Agent

Delta Air Lines
06.2024 - Current
  • Participate in continuous improvement by generating suggestions, engaging in problem-solving, activities to support the teamwork
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Reporting equipment malfunctions to supervisor for immediate repairs attention to avoid creating flight delays.


Customer Service Representative

Delta Air Lines
04.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Aircraft Load Agent Load Load Desk

Delta Air Lines
03.2021 - 04.2022
  • Worked closely with dispatchers and planners for optimal flight routing based on payload considerations and operational restrictions.
  • Contributed to the development of standard operating procedures, ensuring consistent application across all agents.
  • Maintained high safety standards during loading processes, minimizing risks to personnel, equipment, and aircraft.
  • Actively participated in safety meetings, offering valuable input regarding the prevention of potential hazards during aircraft loading operations.

Ramp Agent

Delta Airlines
01.2019 - 03.2021
  • Loading and unloading planes correctly and efficiently in a timely matter
  • Responsible for making sure the plane is in working order with all parts and pieces on the plane on arrival and departure
  • Following load direction so that the plane is safe to take off and land
  • Trained to de-ice planes in cold weather.

Ramp Agent

Delta Airlines
01.2018 - 01.2019
  • Loading and unloading planes correctly and efficiently in a timely matter
  • Responsible for making sure the plane is in working order with all parts and pieces on the planes on arrival and departures.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.

Cargo Agent

Delta Airlines
01.2017 - 01.2018
  • Taking customers' orders and merchandise to put on x-ray, to put on the plane
  • Complete work orders and build pallets with merchandise to put on the plane in an orderly fashion and safely net the material to secure it.
  • Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
  • Prepared hazardous material shipments in compliance with safe handling practices.

Substation Operator

Southern California Edison
01.2009 - 11.2017
  • Inspect, operate and maintain substations and various transmission, distribution and generation apparatus consistent with SCE policies, procedures and safety regulations
  • Provide outage information and necessary reports.
  • Reduced downtime during power outages by quickly diagnosing and resolving technical issues.
  • Enhanced substation safety by conducting regular inspections and maintenance checks on equipment.

System Operator

Southern California Edison
01.2008 - 01.2009
  • Responsible for managing the entire electrical grid bulk power and distribution system
  • Trained and provided functional direction to substation operators.
  • Ensured high availability of critical systems by conducting routine audits and performance assessments.
  • Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.

Substation Operator

Southern California Edison
01.2006 - 01.2008
  • Provided training to employees about the electrical grid and collaborated with other employees to ensure a safety-conscious work environment.
  • Facilitated knowledge sharing and professional development among team members through regular training sessions and performance reviews.
  • Improved emergency response times with thorough training and adherence to established protocols.
  • Reduced downtime during power outages by quickly diagnosing and resolving technical issues.

Helper/Motor Generator Shop/SSID

Southern California Edison
01.2005 - 01.2006
  • Assembled and disassembled various sizes and types of motors and generators
  • Worked with IBEW representative to better understand the union contract.
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.

Customer Service Rep

Graybar Electric
01.2003 - 01.2005
  • Efficiently handled customer calls and used strong communication skills to ensure customers understood invoices and product services.

Customer Service Supervisor

Graybar Electric
01.2001 - 01.2003
  • Supervised employees, allocated resources, provided counseling, and trained employees regarding proper work completion.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.

Warehouseman

Graybar Electric
01.1997 - 01.2001
  • Performed shipping and receiving of various material
  • Certified as a forklift operator.
  • Improved accuracy in order picking through meticulous organization and attention to detail.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Education

Undergraduate Education - Business Management

Morningside College
Sioux City, IA

Undergraduate Education - Business Management

Mt. San Antonio College
Walnut, CA

Diploma -

West Covina High School
West Covina, CA
06.1992

Skills

  • EMS

  • OMS

  • DCMS

  • SAP

  • CMS

  • SCADA

  • Microsoft Word

  • Power Point

  • Radio etiquette

  • De-ice coordinator

  • Forklift Operator

Specializedtraining

  • Substation Operator Training
  • System Operator Training

Awards

Edison Safety Award, 2010, 2011, 2012


Additional Information

Volunteer work to youth football I9 Chino Hills

Timeline

Tower Agent

Delta Air Lines
06.2024 - Current

Customer Service Representative

Delta Air Lines
04.2022 - 06.2024

Aircraft Load Agent Load Load Desk

Delta Air Lines
03.2021 - 04.2022

Ramp Agent

Delta Airlines
01.2019 - 03.2021

Ramp Agent

Delta Airlines
01.2018 - 01.2019

Cargo Agent

Delta Airlines
01.2017 - 01.2018

Substation Operator

Southern California Edison
01.2009 - 11.2017

System Operator

Southern California Edison
01.2008 - 01.2009

Substation Operator

Southern California Edison
01.2006 - 01.2008

Helper/Motor Generator Shop/SSID

Southern California Edison
01.2005 - 01.2006

Customer Service Rep

Graybar Electric
01.2003 - 01.2005

Customer Service Supervisor

Graybar Electric
01.2001 - 01.2003

Warehouseman

Graybar Electric
01.1997 - 01.2001

Undergraduate Education - Business Management

Morningside College

Undergraduate Education - Business Management

Mt. San Antonio College

Diploma -

West Covina High School

Similar Profiles

CREATE PROFILE
Troy Castille