Hannah Chi
Seattle,WA
Summary
FAA-licensed Aircraft Dispatcher with a background in high-tempo airport operations, coordinating flight status changes, weather updates, and resource needs. Brings steady communication, real-time decision making, and calm support during irregular operations to help maintain safety and on-time performance across teams.
Overview
5
5
years of professional experience
Work History
Tower Agent
Delta Air Lines
Denver, CO
08.2023 - Current
- Served as central communication hub, transmitting updates and optimizing resource allocation to enhance operational responsiveness in a high-tempo environment.
- Monitored aircraft movements and resources, adjusting plans during irregular operations to uphold on-time performance standards.
- Coordinated real-time flight status, delays, and changes across teams to ensure seamless communication and operational efficiency.
Behavioral Health Technician/Clerk
Denver Health
Denver, CO
07.2022 - Current
- Applies de-escalation and crisis management techniques to safely resolve high stress situations, prioritizing safety and clear communication in dynamic, high-pressure environments
- Maintained detailed documentation and managed clerical responsibilities with high accuracy to meet real-time patient and operational needs in a 24/7 monitored setting
- Supported multidisciplinary teams by adapting to changing priorities and executing multiple critical tasks to ensure seamless unit operations
Ramp Agent
SkyWest Airlines
Denver, CO
09.2021 - 08.2023
- Orchestrated safe arrival and departure of 30+ aircraft daily, ensuring compliance with FAA and company safety regulations and minimizing turnaround times
- Monitored weather conditions, communicated critical updates to flight crews and operations teams, enabling safe and timely flight departures
- Collaborated with pilots, gate agents, and maintenance personnel to resolve irregular operations, supporting on-time performance in fast-paced airport environment
Education
FAA Dispatcher License -
Jeppesen ForeFlight
Centennial, Colorado06-2026
High School Diploma -
Aspen High School
Denver, Colorado05-2014
Bachelor of Arts - Psychology
Korea University
Denver, Colorado10-2026
Skills
- Real-time decision making
- Conflict resolution
- Team communication
- Weather Monitoring
- FAA Regulations
- Crisis intervention
- Operational coordination
VOLUNTEERING
- Aspen Hope Center, 2021-09, 2023-10, Provided compassionate support while helping maintain an organized and welcoming environment., Assisted staff with coordinating services and responding to client needs.
- Aspen Elks Lodge, 2006-01, 2014-02, Assisted with event operations, registration, and guest support., Resolved routine issues and answered questions in a professional and friendly manner.
Timeline
Tower Agent
Delta Air Lines
08.2023 - Current
Behavioral Health Technician/Clerk
Denver Health
07.2022 - Current
Ramp Agent
SkyWest Airlines
09.2021 - 08.2023
FAA Dispatcher License -
Jeppesen ForeFlight
High School Diploma -
Aspen High School
Bachelor of Arts - Psychology
Korea University