Latoya Thomas

• Managed aircraft loading and unloading, ensuring timely departures and
• Coordinated baggage handling operations, optimizing efficiency in high-pressure environments.
• Facilitated training for new ramp agents on operational procedures and safety protocols to elevate team performance.
• Served as Loadmaster, managing aircraft weight distribution and balance
• Performed pushback operations in coordination with flight crew after certification
• 
  

• Aircraft Deicing Technician (Seasonal)
  Operated deicing equipment to ensure safe aircraft operations in winter conditions.
• Collaborated with ground crew to maintain efficient deicing workflow during peak weather events.
• Conducted thorough inspections of aircraft surfaces before and after deicing procedures.
• Trained new staff on proper deicing techniques and safety protocols to enhance team performance.

• Monitored changes in delivery schedule and communicated changes to customers.
• Mentored, trained and managed team of [Number] employees and offered insight and direction, helping boost overall performance.
• Documented services performed, operations information, and dispatch details in system.
• Relayed work orders and information between work crews, supervisors, and field personnel.
• Maintained current knowledge of personnel in field and completed deliveries or delays.
• Responded quickly to emergency situations involving dispatched vehicles or personnel.
• Monitored personnel or equipment locations and utilization to coordinate service and schedules.
• Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
• Collaborated with management to determine staffing needs for optimal coverage levels.
• Alerted personnel of road and weather hazards to minimize accidents and delays.
• Worked closely with transportation supervisor to dispatch and assign loads.

• Maintained current knowledge of personnel in field and completed deliveries or delays.
• Advised personnel about accidents, weather conditions or other hazards.
• Documented services performed, operations information, and dispatch details in system.
• Prepared daily work and run schedules.
• Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
• Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
• Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
• Relayed work orders and information between work crews, supervisors, and field personnel.
• Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.

• Checked vehicle after shift for damage.
• Operated standard warehouse equipment to assist with loading and unloading of deliveries.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.
• Documented daily mileage, gas, and other data.

Deliver packages and assure all customer service request.