Summary
Overview
Work History
Education
Skills
Personal Information
ADDITIONAL QUALIFICATIONS
Timeline
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RUBEN TAULA

Denver,CO

Summary

Business operations professional focused on process optimization, project management, and data analysis to improve workflow efficiency and operational outcomes. Known for clear communication, structured problem-solving, and leadership that supports team performance and organizational goals.

Overview

9
9
years of professional experience

Work History

Enterprise Security Operations Center (ESOC) Agent

BCI
Denver, CO
06.2026 - Current
  • Monitored CCTV, access control, alarms, intrusion detection, intelligence systems, and other security technologies to identify and assess potential threats and incidents, ensuring timely response.
  • Coordinate incident response by assessing severity, dispatching security resources, escalating according to established protocols, and communicating with security personnel, management, facilities, and emergency services.
  • Maintained incident documentation and communications, monitored system performance, reported technical issues, and supported audits and after-action reviews to drive continuous improvement.

Letter Carrier

UNITED STATES POSTAL SERVICE
Santa Barbara, CA
12.2024 - 06.2026
  • Managed daily delivery operations across assigned routes, ensuring accuracy and security in service delivery.
  • Prioritizing changing workloads and time-sensitive deliveries while working independently in a high-volume environment.
  • Safely handled and transported mail, parcels, and other materials while following established procedures.
  • Communicated with customers, supervisors, and coworkers to effectively resolve delivery issues and ensure operational continuity.
  • Maintained accurate records and followed USPS policies, safety requirements, and security procedures.

Fracturing Equipment Operator

CALFRAC WELL SERVICES
Grand Junction, CO
08.2024 - 11.2024
  • Operated specialized fracturing equipment, ensuring safety compliance in field environment.
  • Monitored equipment conditions, identifying and addressing issues to maintain efficient operations.
  • Conducted inspections and maintenance of equipment to ensure operational readiness.
  • Participated in rig-in and rig-out operations while following established safety and operating procedures.
  • Maintained compliance with company HSE requirements and communicated operational issues to leadership.

Operator / Third Operator

NORTHROP GRUMMAN
Magna, UT
05.2023 - 08.2024
  • Monitored process conditions and control systems, identified abnormalities, and facilitated troubleshooting and corrective actions to ensure operational reliability.
  • Executed tooling assembly/disassembly, case preparation, final assembly, chemical mixing, and casting activities per established procedures, maintaining product consistency and quality.
  • Ensured adherence to safety, quality, cleanliness, and procedural requirements in a highly regulated environment, contributing to compliance and operational integrity.
  • Operated within highly controlled aerospace manufacturing processes involving rocket motor propellant materials and specialized equipment.
  • Communicated operational conditions and issues with team members and leadership to support safe and continuous operations.

Office Technician II

Montecito Water District
Montecito, CA
02.2022 - 01.2023
  • Processed billing payments and supported utility accounts for residential and commercial customers, ensuring accurate and timely transactions.
  • Assisted in utility billing inquiries and collections, facilitating efficient communication and resolution for customers.
  • Resolved customer issues through effective communication and timely escalation.
  • Collaborated with internal departments to resolve account and service challenges, enhancing customer satisfaction.
  • Supported daily office operations in a regulated, time-sensitive environment.
  • Processed transactions and maintained records according to operational standards.
  • Managed sensitive account information in strict adherence to established policies.
  • Delivered accurate accounting services while maintaining professional communication with clients.

E-Commerce Operations Manager

BEVMO / GOPUFF
, California
06.2021 - 01.2022
  • Managed daily e-commerce operations, focusing on staffing, scheduling, workflow coordination, and enhancing operational performance.
  • Tracked KPIs and operational performance to pinpoint inefficiencies and implement targeted process improvements.
  • Supervised leads and associates, delivering training and coaching to improve team effectiveness and provide performance feedback.
  • Coordinated internal teams and external contractors to resolve operational issues and maintain continuity.
  • Maintained service standards while managing competing priorities in a fast-paced environment.

Station Manager / Operations Manager

FTA TRANSPORT
, CO
09.2017 - 03.2021
  • Directed daily operations at a high-volume delivery station, optimizing personnel resources and workflow.
  • Developed operational teams through targeted training, coaching, and performance feedback to enhance team effectiveness.
  • Monitored performance metrics to identify issues and enhance productivity while maintaining service standards.
  • Coordinated timely resolution of operational issues involving drivers, leadership, customers, and stakeholders to maintain service continuity.
  • Implemented training practices that improved team execution, contributing to approximately 95% customer satisfaction.
  • Managed shifting priorities and operational disruptions while ensuring compliance with established procedures and service requirements.

Education

High School Diploma -

ACADEMY FOR MATH ENGINEERING AND SCIENCE
Murray, UT

Skills

  • ESOC operations
  • Security systems monitoring
  • CCTV and access control
  • Alarm and intrusion detection
  • Incident escalation
  • Real-time decision making
  • Threat mitigation techniques
  • Incident reporting
  • Emergency communications
  • Situational awareness
  • Resource coordination
  • Stakeholder coordination
  • Team leadership and development
  • Training and mentoring
  • SOP and policy compliance

Personal Information

Title: Enterprise Security Operations | Incident Management | Operations Leadership

ADDITIONAL QUALIFICATIONS

  • Typing Speed: 58 WPM
  • Experienced working in high-volume, time-sensitive, safety-sensitive operational environments
  • Strong verbal and written communication

Timeline

Enterprise Security Operations Center (ESOC) Agent

BCI
06.2026 - Current

Letter Carrier

UNITED STATES POSTAL SERVICE
12.2024 - 06.2026

Fracturing Equipment Operator

CALFRAC WELL SERVICES
08.2024 - 11.2024

Operator / Third Operator

NORTHROP GRUMMAN
05.2023 - 08.2024

Office Technician II

Montecito Water District
02.2022 - 01.2023

E-Commerce Operations Manager

BEVMO / GOPUFF
06.2021 - 01.2022

Station Manager / Operations Manager

FTA TRANSPORT
09.2017 - 03.2021

High School Diploma -

ACADEMY FOR MATH ENGINEERING AND SCIENCE
RUBEN TAULA