Jaxon Benson
Aurora,USA
Summary
Dynamic IT professional with a proven track record at Dessert Holdings, excelling in system deployment and customer relationship management. Adept at troubleshooting and resolving technical issues, I leverage strong problem-solving skills to enhance operational efficiency. Committed to delivering exceptional service, I consistently achieve high client satisfaction through effective communication and technical expertise.
Overview
10
10
years of professional experience
Work History
ESOC Agent
BCI
Denver, CO
12.2025 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Observed packing operations to verify conformance to specifications.
- Dispatched security to needed situations
- Scheduled deliveries and pickups according to customer needs.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
PC Technician
Dessert Holdings
Aurora
03.2025 - Current
- Orchestrated collaboration with contractors installing new systems to boost plant effectiveness
- Gathered proposals from diverse vendors for leadership review, achieving favorable deals and impactful solutions
- Uncovered and rectified technical issues by employing an array of diagnostic tools and strategies.
- Used ticketing systems to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Deployed, configured, and upheld computer systems and network connections.
- Researched and identified solutions to technical problems.
- Troubleshot and corrected hardware, software, and network discrepancies
- Developed comprehensive documentation to facilitate D365 project implementation.
- Coordinated with diverse departments to discover and meet IT demands, optimizing efficiency
Field Service Technician
Canon Solutions America
Denver
01.2024 - 10.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $100,000.
Help Desk Agent
Insight Global
Aurora
05.2023 - 10.2023
- Documented support interactions for future reference.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Used ticketing systems to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Security Forces Member
US Air Force- Dept. Of Defense
Aurora
08.2016 - 08.2020
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated proficiency with widely ranging gun maintenance and armory services, supporting successful operations.
- Managed physical security of weapons, munitions and keys.
- Identified and reported suspicious activity to prevent security incidents.
Education
High School Diploma -
Cozad High School
Cozad, NE05.2016
Skills
- Preventive maintenance
- Mechanical aptitude
- Customer training
- Inventory management
- Repair and installation
- Professional demeanor
- Hardware and software installation
- Tool management
- System deployment
- Technical documentation
- Customer relationship management
- Problem solving
- Effective communication
- Remote assistance
- Microsoft Office proficiency
- IT asset management
References
References available upon request.
Timeline
ESOC Agent
BCI
12.2025 - Current
PC Technician
Dessert Holdings
03.2025 - Current
Field Service Technician
Canon Solutions America
01.2024 - 10.2024
Help Desk Agent
Insight Global
05.2023 - 10.2023
Security Forces Member
US Air Force- Dept. Of Defense
08.2016 - 08.2020
High School Diploma -
Cozad High School