MELANIE JAIME
Dallas,TX
Summary
Dedicated and hardworking professional with a strong foundation in leadership, communication, and adaptability. I have been part of the workforce since the age of 14, gaining valuable experience across diverse environments that have shaped my strong work ethic, resilience, and commitment to continuous learning. I take pride in being detail-oriented and proactive, with strengths in problem-solving, organization, and planning. Known for my reliability and positive attitude, I strive to create meaningful contributions in every role I take on. I am eager to bring my skills, enthusiasm, and dedication to a team where I can make an immediate impact while continuing to grow both personally and professionally.
Overview
5
5
years of professional experience
Work History
Barista Manager
The Henry
Dallas, TX
03.2025 - Current
- Crafted and served high-quality espresso beverages, teas, and specialty drinks in a fast-paced, high-volume environment.
- Delivered exceptional guest experiences through friendly, attentive, and knowledgeable customer service.
- Provided full-service table support for coffee and breakfast service, managing multiple tables while ensuring timely and accurate order delivery.
- Demonstrated expertise in coffee bean profiles, brewing techniques, and latte art to maintain high product standards.
- Operated, maintained, and troubleshot espresso machines, grinders, and brewing equipment.
- Processed cash and credit transactions accurately and efficiently using POS systems.
- Maintained cleanliness, organization, and proper stock levels in compliance with health and safety standards.
- Collaborated with front-of-house and kitchen teams to ensure smooth service flow and efficient operations.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Server
The Henry
Dallas, TX
11.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new servers on menu items and service standards.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to fulfill special requests and dietary restrictions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Shift Supervisor
Starbucks
Sunnyvale, TX
02.2022 - 11.2024
- Maintain expertise in coffee bean profiles, brewing techniques, and latte art.
- Operate and maintain espresso machines, grinders, and other brewing equipment.
- Handle cash and credit transactions with accuracy and efficiency using POS systems.
- Ensure cleanliness, organization, and stock levels of the barista station.
- Trained and mentored staff on beverage preparation techniques and company policies.
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Resolved customer complaints promptly, maintaining high satisfaction scores in-store feedback.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Barista
Starbucks
Forney, TX
08.2021 - 02.2022
- Responsible for receiving food and beverage orders, payments, and relaying orders to other staff, while maintaining excellent customer service and meeting company standards.
- Coordinated 400+ orders of specialty coffee drinks and teas per shift.
- Upsold food and beverages orders, informed customers about specials and met various other needs of customers.
Education
Associates Degree in Nursing
Trinity Valley Community College (TVCC)
Terell, Tx07.2028
High School Diploma - undefined
Preparatoria No.1 UANL
Apodaca, N.L., Mexico01.2021
Skills
- Bilingual (Spanish and English)
- Problem-solving
- Cash handling
- Exceptional customer service
- Team leadership
- Menu memorization
- Beverage preparation
- POS system operation
- Safe food handling
- Inventory management
- New hire training
- Latte art
- Up-selling
- Food running
- Table bussing
- Multitasking and organization
- Coffee brewing
- Reliable and dependable
- Adaptability
- Cleaning and sanitizing
- Relationship building
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Barista Manager
The Henry
03.2025 - Current
Server
The Henry
11.2024 - Current
Shift Supervisor
Starbucks
02.2022 - 11.2024
Barista
Starbucks
08.2021 - 02.2022
High School Diploma - undefined
Preparatoria No.1 UANL
Associates Degree in Nursing
Trinity Valley Community College (TVCC)