Melanie Jamison
Lehi,UT
Summary
With a proven track record at KLAS Enterprises, LLC, I've spearheaded initiatives that significantly enhanced data quality and operational efficiency, demonstrating expertise in process improvement and relationship building. My leadership fostered a culture of innovation and collaboration, achieving notable advancements in productivity and team development.
Overview
18
18
years of professional experience
Work History
Director of Data Quality
KLAS Enterprises, LLC
Pleasant Grove, UT
03.2022 - 01.2025
- Developed policies and procedures to ensure compliance with corporate data quality standards. Ensured the high quality and accuracy of data used on external website, reports, summits, sales meetings, and vendor feedback sessions.
- Established performance metrics and evaluated staff to promote continuous improvement. Lead staff to consistently hit 95% - 100% output metrics, and achieve a team average of 99% on QA scores.
- Conducted regular meetings with department leads to review progress on strategic initiatives. Provided leadership, insight, and mentoring to facilitate professional development, problem solving, and encouraging high quality and accurate output from front-line staff.
- Promoted a culture of innovation and emotional safety. Encouraged staff to contribute ideas, and helped them lead testing and implementation efforts.
- Identified opportunities for improvement in operational performance metrics, and implemented systems for tracking progress on key initiatives or projects. Implemented new technologies to streamline processes and enhance productivity. Helped lead team to improve evaluation processing time from 18 days to 3.5 days.
- Cultivated strong relationships with other departments by responding promptly to inquiries or complaints. Managed crisis situations to minimize impact on operations and reputation. Facilitated collaboration between teams by encouraging open communication channels.
- Collaborated with senior leadership to set long-term objectives for the company. Prepared presentations for board meetings summarizing key developments within the company.
- Participated in cross-functional teams in the development of innovative solutions to complex problems.
Data Team Manager
KLAS Enterprises, LLC
Pleasant Grove, UT
06.2018 - 03.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented strategic team objectives aligned with company goals, increasing productivity.
- Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
- Interviewed prospective employees and provided input to HR on hiring decisions. Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
- Coordinated with other departments to ensure seamless project integration and timely completion of objectives.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assisted Data Quality Director in detailed data quality reviews to ensure all data met quality and accuracy standards.
Data Project Coordinator
KLAS Enterprises, LLC
Pleasant Grove, UT
04.2014 - 06.2018
- Built external-facing evaluations. Ensured each evaluation met quality standards and internal process expectations. Provided feedback on how evaluations could better meet quality standards, and better serve customers.
- Collaborated with the analyst, project management, and product owner teams to ensure alignment on project expectations and to identify and resolve data processing challenges. Identified project needs by reviewing project objectives and schedules.
- Managed communication channels between departments to track project status. Prepared status reports to communicate progress to stakeholders and management teams.
- Collaborated with internal teams to develop project solutions resulting in on-time execution. Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Managed the outsourced transcription process, including contracting with new transcriptionists.
- Collaborated with technical teams to automate previously manual processes within Salesforce.
Data Processor
KLAS Enterprises, LLC
Pleasant Grove, UT
08.2010 - 04.2014
- Organized and filed data in appropriate locations for easy access to essential information. Improved quality of data by producing coherent definitions and data-naming standards.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Input customer client list data into computer systems using standardized procedures. Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Compiled, sorted, and verified accuracy of data entered into database. Reviewed system for deficiencies or errors or duplicate entries to prepare final product. Corrected any incompatibilities and checked output.
- Resolved issues related to incorrect or incomplete records within the system.
- Utilized software applications such as Microsoft Excel and Adobe PDF for recordkeeping purposes.
- Collaborated with other departments to ensure accuracy of data collection processes. Assisted colleagues in understanding how best to use available resources for maximum effectiveness.
Front Office Staff Member
KLAS Enterprises, LLC
Pleasant Grove, UT
12.2006 - 02.2010
- Answered and directed phone calls to appropriate staff members. Responded to emails from customers seeking assistance or information.
- Assisted with daily office operations, and maintained a clean and efficient workspace.
- Greeted and welcomed guests upon arrival. Assisted with special requests or needs of guests during their stay. Provided information about the local area, attractions and amenities to guests upon request.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Stocked inventory and ordered office and breakroom supplies.
- Assisted other departments when needed to ensure smooth functioning of operations.
Education
High School Diploma -
Timpview High School
Provo, UT05-2007
Skills
- Process improvement
- Corporate communications
- Hiring and retention
- Multitasking and organization
- Relationship building
- Coaching and mentoring
Accomplishments
- Invited to 2019 President's Club
- Awarded Above and Beyond, Humility, and Evel Knievel awards for hard work and innovation.
Timeline
Director of Data Quality
KLAS Enterprises, LLC
03.2022 - 01.2025
Data Team Manager
KLAS Enterprises, LLC
06.2018 - 03.2022
Data Project Coordinator
KLAS Enterprises, LLC
04.2014 - 06.2018
Data Processor
KLAS Enterprises, LLC
08.2010 - 04.2014
Front Office Staff Member
KLAS Enterprises, LLC
12.2006 - 02.2010
High School Diploma -
Timpview High School
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