Melanie Johnson
Fort Worth
Summary
Results-driven customer relations representative with a solid track record in data management and administrative support. Proficient in processing payments and managing patient records, ensuring accuracy and compliance. Committed to enhancing client experiences through effective problem-solving and timely communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
DentaQuest
Milwaukee
12.2025 - 02.2026
- Coordinated patient management through effective handling of incoming and outgoing calls with primary care dentists.
- Calculated accurate co-payments using confirmed insurance information for various medical procedures.
- Managed data entry and updates for member records to maintain precise and efficient portal payment processing.
- Verified and updated member primary care dentist records to ensure accurate patient information.
Advocate Representative
Crest SSD
Houston
02.2023 - 10.2025
- Delivered efficient customer support via email and chat, advocating for law firms in securing social security disability benefits.
- Gathered essential evidence from clients for claims, facilitating timely case closures.
- Coordinated with team members to meet project deadlines, utilizing collaborative tools for on-time delivery.
- Managed remote tasks, ensuring effective communication and productivity through digital platforms.
Customer Representative
Memorial Greater Heights
Houston
06.2021 - 01.2025
- Managed inbound and outbound patient communications via email and live chat, delivering timely information on services and insurance co-payments to improve patient experience.
- Conducted comprehensive insurance verifications and resolved issues, escalating problems as necessary to support patient satisfaction.
- Coordinated patient scheduling and collected payments accurately, ensuring compliance with established protocols to facilitate smooth operations.
Phlebotomist/Cma
LBJ Hospital
Houston
02.2017 - 05.2021
- Ensured accurate and timely collection of laboratory samples through phlebotomy procedures for diverse patients, contributing to effective patient diagnosis.
- Utilized venipuncture and capillary methods to collect blood samples effectively.
- Processed and verified collection orders while adhering to strict medical protocol standards, enhancing operational compliance.
- Maintained comprehensive patient records and documentation for all samples collected, supporting seamless laboratory workflow.
- Prepared specimens for laboratory analysis, strictly following hospital guidelines.
Education
Associate of Applied Science - Healthcare Management
The Academy of Health Care Professions
Houston, TX04-2008
Skills
- Client relations
- Insurance verification
- HIPAA compliance
- Payment processing
- Efficient appointment scheduling
- Administrative support and data entry
- Microsoft Office proficiency
- Home office tech troubleshooting
- Remote collaboration proficiency
- Self-motivation
- Independent work
- Performance metrics
- Effective communication skills
- Product knowledge
Certification
- CNA
- CMA
- CPR & BLS
- Phlebotomy
Timeline
Customer Relations Representative
DentaQuest
12.2025 - 02.2026
Advocate Representative
Crest SSD
02.2023 - 10.2025
Customer Representative
Memorial Greater Heights
06.2021 - 01.2025
Phlebotomist/Cma
LBJ Hospital
02.2017 - 05.2021
Associate of Applied Science - Healthcare Management
The Academy of Health Care Professions