CHANEL BEASLEY
Lewisville,TX
Summary
Business Management professional with experience in customer relations, administrative support, insurance, and sales. Strong skills in communication, documentation, data management, and handling sensitive information with accuracy and professionalism. Organized, adaptable, and people-focused, with a strong interest in applying transferable experience to a career in Human Resources.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Relations Representative (Contract)
Berkshire Hathaway Homestate Companies (BHHC)
Plano, Texas
12.2025 - Current
- Assisted injured workers and policyholders by email and phone, addressing claim-related questions and delivering professional customer support to enhance client satisfaction.
- Communicate claim and billing status to medical providers and other involved parties while maintaining accuracy and confidentiality.
- Reviewed, updated, and transferred claims to appropriate teams, facilitating efficient claim handling and resolution.
- Process and accurately input 50+ insurance claims daily, ensuring timely and complete documentation in internal claims systems.
- Reviewed legal documents for litigated claims and entered relevant legal information into claim records, ensuring accuracy and compliance.
- Contract assignment through Robert Half
Customer Development Apprentice
Power Home Remodeling
Irving, Texas
08.2025 - 11.2025
- Conducted cold, door-to-door outreach to identify homeowner needs and generate leads for home improvement consultations, enhancing customer engagement.
- Guided customers through appointment process, ensuring accurate collection and entry of customer information into systems to streamline scheduling.
- Utilized mobile applications and ZIP-code territory data to strategically target outreach, improving communication and active listening skills.
- Add dates.
Server/Bartender
Utility Brewing
Ruston, LA
12.2024 - 06.2025
- Provided attentive customer service in fast-paced restaurant environments, managing multiple tables and guest needs to enhance dining experience.
- Processed orders and payments accurately while coordinating with team members to ensure timely delivery of quality service.
- Enhanced communication, multitasking, and problem-solving skills by anticipating customer needs and resolving concerns effectively.
Server
Rotolo's Craft & Crust
Ruston, LA
08.2023 - 12.2024
- Delivered attentive customer service in fast-paced restaurant environments, managing multiple tables and guest needs to enhance overall dining experience.
- Processed orders and payments while coordinating with team members to ensure timely service and maintain high quality standards.
- Anticipated customer needs and resolved concerns professionally, reinforcing communication, multitasking, and problem-solving skills.
Intern / Sales Associate
Sherwin-Williams
05.2022 - 05.2023
- Guided customers in product selection and tailored recommendations based on project needs, delivering knowledgeable, professional service.
- Assisted customers with product selection and recommendations based on individual project needs while providing knowledgeable, professional service.
- Cultivated relationships with customers and contractors, identifying needs and suggesting suitable products and solutions.
Education
Bachelor of Science - Business Management, Human Resources
Louisiana Tech University
Ruston, LA 08.2021 - 05.2025
Skills
- Claims management
- Claims compliance
- Records processing
- Client relations
- Client support
- Client retention
- Issue resolution
- Microsoft Office
- Team collaboration
- Effective listening
- Team Collaboration
Timeline
Customer Relations Representative (Contract)
Berkshire Hathaway Homestate Companies (BHHC)
12.2025 - Current
Customer Development Apprentice
Power Home Remodeling
08.2025 - 11.2025
Server/Bartender
Utility Brewing
12.2024 - 06.2025
Server
Rotolo's Craft & Crust
08.2023 - 12.2024
Intern / Sales Associate
Sherwin-Williams
05.2022 - 05.2023
Bachelor of Science - Business Management, Human Resources
Louisiana Tech University
08.2021 - 05.2025