Kimberly Grisham

Adept at managing high-stakes situations, I excelled at TTEC @HOME, mastering claims processing and customer service. My knack for reducing call resolution times by enhancing problem-solving techniques showcases my analytical prowess and empathetic communication, skills highly sought after in dynamic environments. Achieved notable first-call resolution rates, demonstrating my commitment to excellence and continuous improvement.

Results-driven professional with comprehensive background in claims management and proven ability to streamline processes. Known for collaborative approach and adaptability to evolving needs, ensuring smooth operations and goal attainment. Highly proficient in data analysis and problem-solving, valued for reliability and commitment to excellence.

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Moody Methodist Church