ENJOUE DENNIS
Fort Worth,TX
Summary
Customer Service Specialist with a strong record in resolving complex issues and consistently achieving high satisfaction scores. Expertise in claims processing, documentation, and maintaining confidentiality, ensuring operational excellence and reliability.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Customer Service Representative
CVS Health
Plantation, FL
12.2025 - Current
- Achieved productivity, quality, and accuracy standards while managing daily claims workloads and priorities to maintain operational efficiency.
- Verified claims information, supporting documentation, and healthcare records with high accuracy and attention to detail to ensure compliance and integrity of data.
- Examine claims forms and related documentation to ensure information is complete, accurate, and compliant with established procedures and guidelines.
- Protect the confidentiality and security of sensitive healthcare, member, and claims information in accordance with privacy and security requirements.
- Utilized multiple claims-processing systems and Microsoft Office applications to maintain accurate records and support streamlined operational workflows.onal communication to improve customer satisfaction and retention
Professional Driver
Mansfield ISD
Mansfield, TX
04.2022 - 08.2025
- Provided courteous, dependable service, ensuring adherence to schedules, policies, and safety procedures for enhanced customer satisfaction.
- Communicated clearly and professionally with customers and team members regarding delays, incidents, schedule changes, and service updates.
- Maintained thorough logs, records, and documentation to support operational compliance and accountability.
- Demonstrated strong reliability, accountability, professionalism, and attention to detail in daily operations.
Senior Fraud Analyst II
Advanced Call Center Technologies
Johnson City, TN
09.2020 - 02.2022
- Investigated disputed transactions and fraud-related concerns, providing timely and accurate resolutions to customer account issues.
- Analyzed account and transaction data to identify discrepancies, potential issues, and factors impacting customer accounts.
- Explained investigation findings and resolution decisions to customers, ensuring clarity on next steps.
- Documented investigation findings and resolution decisions to ensure compliance and support future inquiries.
- Identified service challenges with team members, enhancing processes and addressing recurring customer issues.
Professional Driver
Durham School Services
Crowley, TX
10.2009 - 03.2019
- Safely and efficiently operated school buses in varying weather and traffic conditions while adhering to established safety procedures and regulations.
- Balanced multiple responsibilities while prioritizing safe driving, student safety, and timely service delivery.
- Conducted attendance checks and verified riders against authorized passenger lists to ensure accountability and safety of all students at each destination.
- Maintained accurate daily vehicle inspection records and reported mechanical or safety concerns to supervisors to uphold safety standards.
Medical Assistant
Lone Star Breast Care
Fort Worth, TX
11.2015 - 03.2016
- Fostered a welcoming, patient-focused environment by proactively addressing patient needs and promoting a positive healthcare experience.
- Assisted patients with questions, provided clear information, and prepared patients for examinations while delivering courteous, compassionate service.
- Coordinated patient records, insurance documentation, and appointment scheduling to enhance daily office operations.
- Ensured accurate and confidential management of patient and insurance information, adhering to privacy regulations and office procedures.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TXBachelor of Applied Arts & Science - Business / Science coursework
Tarleton State University
Stephenville, TXSkills
- Claims management
- Claims documentation
- Customer relations
- Dispute resolution
- MS Office
- Multitasking
- Attention to detail
- Confidentiality management
- Problem resolution
- Calm Under Pressure
- Active listening
- Claims processing
Certification
- Texas All-Lines Claims Adjuster License
- State Farm Certifications (Fire, Auto, Telephony)
- Claims Adjuster Academy
Timeline
Customer Service Representative
CVS Health
12.2025 - Current
Professional Driver
Mansfield ISD
04.2022 - 08.2025
Senior Fraud Analyst II
Advanced Call Center Technologies
09.2020 - 02.2022
Medical Assistant
Lone Star Breast Care
11.2015 - 03.2016
Professional Driver
Durham School Services
10.2009 - 03.2019
Associate of Arts -
Tarrant County College
Bachelor of Applied Arts & Science - Business / Science coursework
Tarleton State University