Christopher Cone
Pomona,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for handling escalated customer support issues.
Overview
1
1
Language
4
4
years of professional experience
Work History
Customer Service Representative
Maximus
Riverside, CA
02.2025 - 06.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed inbound customer calls for Randstad staffing assignments.
- Responded to customer emails using professional service language.
- Updated CRM records with customer details and case notes.
- Processed data entry tasks for Randstad client accounts.
Unemployment Claims Specialist
Employment Development Department
Riverside, California
05.2022 - 09.2024
- Processed unemployment insurance claims using Employment Development Department systems.
- Reviewed claimant eligibility and verified supporting documentation.
- Investigated claim issues and resolved missing information with claimants to ensure accurate processing.
- Interpreted state unemployment regulations for benefit determinations.
- Investigated eligibility requirements for unemployment benefits.
- Communicated claim status and requirements to claimants by phone.
- Reviewed and verified accuracy of submitted documents to maintain compliance with unemployment regulations.
- Applied confidentiality standards while handling sensitive employment records.
- Coordinated with internal staff on appeals and payment adjustments.
- Recorded communication with applicants in the computer system to streamline future support and clarification.
Casting Associate
Central Casting - Los Angeles
Burbank, California
05.2022 - 08.2023
- Coordinated Los Angeles casting calls for background talent across television and film productions.
- Reviewed talent submissions, matching profiles to production breakdown requirements to ensure alignment with project needs.
- Scheduled and coordinated auditions for casting directors.
- Scheduled auditions, callbacks, and fitting appointments with performers and production teams.
- Scheduled casting sessions by booking audition spaces, arranging talent, and orchestrating on-site casting details.
- Communicated booking details to talent, agents, and production coordinators.
- Resolved scheduling conflicts and last-minute talent changes with production staff.
- Assisted in the selection of talent for projects by reviewing audition materials, such as resumes and headshots.
- Attended meetings with producers and writers, contributing to discussions on character development and potential castings to enhance project vision.
- Generated reports detailing casting decisions and other relevant information.
- Researched union rules and regulations pertaining to actor contracts.
- Prepared call sheets with contact information for actors, crew members, and production staff.
- Collaborated with directors and producers to determine casting requests and present binders of talent options to drive the casting path.
Education
Rancho Verde High School
Moreno Valley, CASkills
- Customer service
- Call management
- Email correspondence
- CRM documentation
- Data entry
- Claims management
- Unemployment claims processing
- Eligibility determination
- Claims investigation
- Regulatory compliance
- Problem solving
- Attention to detail
- Schedule coordination
- Call sheet preparation
- Union regulations
- EDD software
- Records management
- Verbal communication
- Time management
- Conflict resolution
- Live chat support
- Proofreading
- Casting database administration
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Maximus
02.2025 - 06.2026
Unemployment Claims Specialist
Employment Development Department
05.2022 - 09.2024
Casting Associate
Central Casting - Los Angeles
05.2022 - 08.2023
Rancho Verde High School