Melanie King
Saginaw,MI
Summary
Personable and dedicated Customer Service Representative with extensive experience in all aspects of Animal Husbandry. I have worked in veterinary clinics as well as managed boarding and breeding facilities. I have an extensive background showing and raising AKC registered English Springer Spaniels I am a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Breeding Manager/Assistant Sales Manager
Windmere Kennels
Saint Charles, MI
02.2016 - Current
- Maintained kennel and whelping quarters to AKC standards/guidelines
- Handled breeding and whelping
- Lead trainer for our Puppy Preschool program where we set puppies up to transition into their new homes easily.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Negotiated customer contracts and maintained relationships with existing clients.
- Developed strategies to increase sales volume and market share.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Created marketing materials including brochures, flyers, and presentations for potential customers.
Pet Groomer/Head Kennel Technician
Windmere Kennels
Saint Charles, MI
02.2011 - 02.2016
- Greeted customers and their pets upon arrival for grooming services.
- Provided bathing, brushing, clipping, trimming and styling of pet fur coats.
- Maintained accurate records of all services rendered to clients' pets.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Confidently handled large dogs that may have been aggressive or uncooperative during the grooming process.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Provided food, water, and bedding for animals in care.
- Observed animals' behavior to detect signs of illness or injury.
Education
Some College (No Degree) - Psychology
University of West Georgia
Carrollton, GASkills
- Project Management Abilities
- Data Collection and Analysis
- Decision Making and Prioritization
- Breeding Program Management
- Customer Service
- Cost Control
- Adaptability
- Problem-Solving
- Professionalism
- Computer Skills
- Problem-Solving Aptitude
- Problem-Solving Abilities
- Self Motivation
- Professional and Courteous
- Reliability
- Attention to Detail
Certification
- AKC Breeder of Merit
- AKC Registered Kennel Name - Ocoee English Springer Spaniels
Accomplishments
- Currently hold the breed record for the most Specialty Best of Breed awards for the English Springer Spaniel with 42. All breeder, owner handled.
- Have completed AKC championships on 87 English Springer Spaniels under the Ocoee kennel prefix with my breeding partner and mother Kathy Lorentzen.
- AKC Breeder Of Merit
Timeline
Breeding Manager/Assistant Sales Manager
Windmere Kennels
02.2016 - Current
Pet Groomer/Head Kennel Technician
Windmere Kennels
02.2011 - 02.2016
Some College (No Degree) - Psychology
University of West Georgia