Melanie LaPan
Mission Viejo,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
Work History
Foster Mom
Volunteer Work
Irvine, California
01.2020 - Current
- Fostered, transported & networked animals for the following rescue organizations: South Counties Rescue, Aarf, Los Gatos, Tiny Paws, Ally’s Animal Rescue
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Attends veterinary appointments with assigned animals when needed.
- Administered medications to animals.
- Socialized animals to prepare for adoption.
Brand Ambassador
Advantage Solutions
Irvine
01.2017 - 01.2020
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Represented brand at various trade shows and events, enhancing brand visibility.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Teamed with other demonstrators to put on large-scale promotions.
- Provided exceptional customer service to enhance brand reputation.
- Tracked and reported on engagement metrics from promotional activities.
- Trained new brand ambassadors, sharing best practices and brand values.
- Employed basic selling techniques to engage with customers.
Lori’s Kitchen
Catering Services
Irvine, California
01.2012 - 08.2017
- Ensured that all food safety protocols were followed at all times.
- Checked expiration dates on all food products before serving them.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Provided training and mentoring support for new team members.
- Tracked orders and ensured timely delivery of goods to customers.
- Computed purchases and received and processed cash or credit payment.
- Ensured compliance with safety regulations in the workplace.
- Greeted customers to determine wants or needs.
- Adhered strictly to all relevant health and safety regulations within the store environment.
- Solicited potential clients directly and cultivated industry partnerships for strong referral business.
- Developed sales strategies and identified potential customers.
- Sold, upsold, and cross-sold food products to customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Radio, Tv Film Production And Communications -
California State University, Fullerton
Fullerton, CAMedical Assistant
Coastline College Associate of Arts -
Golden West College
Huntington Beach, CASkills
- Over 20 years experience in customer service
- Inbound and outbound calls
- Professional telephone demeanor
- Multitasking and organization
- Verbal and written communication
- Medical terminology
- Customer service
- Call management
- Inbound and outbound calls
- Documentation
- Call escalation
Timeline
Foster Mom
Volunteer Work
01.2020 - Current
Brand Ambassador
Advantage Solutions
01.2017 - 01.2020
Lori’s Kitchen
Catering Services
01.2012 - 08.2017
Radio, Tv Film Production And Communications -
California State University, Fullerton
Medical Assistant
Associate of Arts -
Golden West College