Melanie LaPlante
Channelview,Texas
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Administrative/CSR
Meador Staffing-Kay Polymer
08.2025 - 04.2026
- Duties included accepting orders for exports/imports, assisted dispatchers with updates on bookings and equipment for the next day orders, reviewing all completed orders to ensure correct dates, and docs were attached for billing
Cargo Specialist
Meador Staffing-IMC Logistics
10.2024 - 08.2025
- Duties included creating work orders for imports/exports, monitoring containers from ports and rails, assisted dispatchers with equipment, billing work orders, and sending out invoices.
Accounts Payable
Meador Staffing-Phoenix Services
06.2024 - 08.2024
- Duties included creating purchase orders for jobs in Texas and Louisiana, calling suppliers for quotes on parts, ordering supplies, and answering phone calls.
Customer Service-Inside Sales
Bishop Lifting
Houston, Texas
02.2022 - 05.2024
- Duties included A/R, A/P, creating quotes, sales orders, purchase orders from customers for parts and jobs, keeping contact with customers concerning their orders, shipping completed orders, billing, email invoices or put into portals depending on the customer, ordering parts including other supplies from multiple vendors, A/P, A/R, maintaining sales log, answering phones, and assisting with collections.
Covid Sanitizer
Resource MFG
Houston, Texas
10.2021 - 02.2022
- Duties included cleaning and sanitizing of breakrooms, conference rooms, bathrooms and maintaining the appropriate supplies.
Customer Service
Lowe’s
Houston, Texas
08.2019 - 09.2021
- Duties included A/R, checking customers in Lumber and Customer Service, training new cashiers, setting up new credit accounts for customers, helping Pro Specialists with quotes for customers and helping contractors pay for their projects over the phone.
Office Manager
Bates Supply
Channelview, Texas
10.2009 - 07.2019
- Duties included customer service, sales, payroll, paid taxes, bank deposits, daily cash handling to customers, daily log in of on line banking for reconciliation, A/P, A/R, calling customers for past invoices, researched past invoices for vendors and customers, scheduled pickups and deliveries, ordered supplies, maintained constant communication thru phone or email with customers about any changes to keep everyone informed, In addition I maintained records on training classes, and all new policies to make sure everyone was properly informed and trained to make sure all employees worked in a safe environment.
Education
High School - DECA, BPA CO-OP
Channelview High School
01-1994
Skills
- Microsoft Word, Excel, Outlook, 10-key, multi-lined phones, NAV, TESSA LINK, ADP
- Customer service
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Appointment scheduling
Timeline
Administrative/CSR
Meador Staffing-Kay Polymer
08.2025 - 04.2026
Cargo Specialist
Meador Staffing-IMC Logistics
10.2024 - 08.2025
Accounts Payable
Meador Staffing-Phoenix Services
06.2024 - 08.2024
Customer Service-Inside Sales
Bishop Lifting
02.2022 - 05.2024
Covid Sanitizer
Resource MFG
10.2021 - 02.2022
Customer Service
Lowe’s
08.2019 - 09.2021
Office Manager
Bates Supply
10.2009 - 07.2019
High School - DECA, BPA CO-OP
Channelview High School