Melanie Llamas
San Rafael,CA
Summary
Dynamic professional with a proven track record at Macy's as a Fragrance Lead, excelling in customer service and team collaboration. Recognized for enhancing operational efficiency and implementing effective merchandising strategies. Strong communicator with exceptional problem-solving skills, dedicated to fostering a positive work environment and achieving outstanding results.
Overview
21
21
years of professional experience
Work History
Fragrance Lead
Macy's
San Rafael, CA
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Merchandising set up for all Holliday set ups along with weekly visuals.
- Assisting customers with fragrance questions, fragrance needs, make up information, and skin care knowledge.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cage Manager
Parkwest Casino Sonoma
Petaluma, CA
07.2012 - 02.2020
- Developed and implemented training programs for new hires, resulting in improved job performance and increased employee retention.
- Assisted in updating casino policies and procedures manuals as needed, ensuring all team members were well-versed in best practices for cage management.
- Maintained strict compliance with gaming regulations, upholding the integrity of cage operations and protecting company assets.
- Streamlined cash handling processes for increased efficiency and reduced discrepancies in financial transactions.
- Worked closely with surveillance teams to monitor casino floor activity and identify potential security risks or areas of concern.
- Oversaw cashiering functions during high-profile events, ensuring smooth operations while accommodating an influx of patrons.
- Coordinated staffing schedules to ensure adequate coverage during peak hours without compromising service quality or guest experience levels.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
Casino Cage Supervisor
Blue Lake Casino Hotel
Blue Lake, CA
05.2004 - 06.2012
- Streamlined cage operations for increased efficiency by developing and implementing new processes for staff training and performance evaluations.
- Maintaining professional relationships with fellow supervisors, team members, and other casino staff.
- Performed paperwork required for monetary transactions.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Trained, supervised and evaluated workers.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
- Monitored patrons for signs of compulsive gambling.
Education
Bachelor Of Arts - Spanish
Humboldt State University
Arcata, CA05.2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving & Decision-making
- Attention to detail
- Time management
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Organization and time management
- Excellent communication
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Fragrance Lead
Macy's
01.2023 - Current
Cage Manager
Parkwest Casino Sonoma
07.2012 - 02.2020
Casino Cage Supervisor
Blue Lake Casino Hotel
05.2004 - 06.2012
Bachelor Of Arts - Spanish
Humboldt State University