Melanie Lojero
Killeen,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Perishables Representative
H-E-B Grocery
Killeen, TX
02.2014 - Current
- Assisted in building store displays, effectively implementing layout plans determined by district leaders.
- Unloaded, transported and stocked merchandise with commitment to optimal freshness.
- Opened cartons and priced items accurately, maintaining store shelves fully stocked according to tag allocations.
- Rotated perishable merchandise to facilitate quick product searches.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Controlled levels of damaged goods via best sorting practices implementation, reducing waste and store losses 2.6%
Cashier
H-E-B Grocery
Killeen, TX
01.2016 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Lifted up to 40 pounds at once and used pallet jack to move heavier loads
Education
Associate of Applied Science - Occupational Therapy Assistance
Austin Community College
Austin, TX08.2024
GED -
Mark Keppel High School
Alhambra, CA03.2012
Skills
- Currency Counting
- Product Knowledge
- Trained in Point-of-Sale Systems
- Account Invoicing
- Time Management
- Customer Service
- Staff Training
- Verbal and Written Communication
- Feedback Acceptance
- Goal-Setting and Achievement
- Conflict Resolution
- Active Listening
Timeline
Cashier
H-E-B Grocery
01.2016 - Current
Perishables Representative
H-E-B Grocery
02.2014 - Current
Associate of Applied Science - Occupational Therapy Assistance
Austin Community College
GED -
Mark Keppel High School