Melanie Lomeli
Mesquite,TX
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional guest service in fast-paced restaurant environments. Expertise in communication, organization, and multitasking ensures positive guest experiences while supporting efficient front-of-house operations. Committed to fostering a welcoming atmosphere and enhancing customer satisfaction through attentive service and a keen understanding of guest needs. Adept at adapting to diverse situations, consistently contributing to team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Hostess
Harwood Hospitality
08.2022 - Current
- Cultivated a warm and professional atmosphere to ensure a welcoming first impression for all guests upon arrival.
- Coordinated guest seating to facilitate seamless table turnover and improve overall dining room operations.
- Maintain and organize the waitlist while communicating accurate wait times to guests.
- Managed and directed phone inquiries regarding reservations, event details, and general information.
- Facilitated collaboration between servers and management to ensure seamless service and guest satisfaction.
- Deliver a positive guest experience by anticipating needs and resolving concerns promptly.
Education
No Degree - General Studies
Easter Oklahoma State College
Wilburton, OK2022
Highschool Diploma -
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Team Player
- Multitasking
- Organizational Skills
- Strong Work Ethic
- Customer service
- Phone etiquette
- Detail-oriented
- Active listening and communication
- Flexible and adaptable
Timeline
Hostess
Harwood Hospitality
08.2022 - Current
No Degree - General Studies
Easter Oklahoma State College