Melanie Longsworth

• Provide day-to-day administrative support: phone calls, messaging, ordering supplies, documenting staff changes, completing employment verifications, answering employee queries, engaging, and processing new hires.
• Maintaining records within our Human Resources Information system UKG Pro.
• Keeping the department organized by managing department calendars, emails, and business numbers, preparing correspondence, receiving visitors, arranging conference calls, scheduling meetings for the department, assisting with benefit administrative tasks, and distributing checks.
• regarding rentals
• Prepare New Employee Welcome packages, packets, materials, and resources for Day 1 onboarding sessions. Ensure timely set-up of facility spaces, presentations, and media tools.
• Maintains accurate and up-to-date human resource files, records, and documentation (hard and soft copies).
• Assist in the coordination of employee activities and events, meetings, training, and surveys as well as any support needed during the activities or events. Ensures required staff and materials are available and prepared for events or activities.
• Deal with and/or organize follow-ups regarding employee requests regarding human resources issues, rules, and regulations.
• Auditing & completing verification of employment upon request, and submission of DEO claims.
• Ensuring maintenance & and compliance with all University policies, procedures, and Local, State, and Federal Laws

•Undertaking visa related casework (assess, investigate and decide) for temporary and/or permanent entry to country, applying the relevant legislation and policy to make lawful and fair decisions in accordance with the relevant guidelines and

regulations

• Applying and interpreting relevant legislation, policies and procedures to process visa applications, within service standards in a pressured environment, escalating sensitive and complex cases to senior staff in accordance with office protocols

• Preparing moderately complex written documentation for visa applicants, including the preparation of visa decision records and client correspondence

• Preparing recommendations on visa applications for senior staff based on research and well-established policy and practices

• Maintaining records, including, but not limited to, client files and financial management

• Supporting risk management strategies and integrity standards in visa processing including by maintaining knowledge of risk profiles and indicators in caseloads and

reporting integrity concerns and trends

• Investigating the integrity of documents and other information in connection with visa applications

• Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
• Enhanced community atmosphere by planning and executing engaging resident events.
• Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
• Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.