Melanie Lujan
Los Angeles,CA
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
11
11
years of professional experience
Work History
Level 2 Guest Services Associate/Night Auditor
Wyndham Destinations
08.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted and checked in guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency while communicating with the customer service team to deliver consistent, exceptional service to all guests.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
Crew Member and Section Lead
Trader Joe's
10.2018 - 02.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Host/Shift Leader
Village Pizzeria - Larchmont
02.2013 - 10.2018
- Took Delivery and take-out orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest and putting final touches on in-house and take-out orders.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Associate of Arts - Business Administration And Management
Los Angeles City College
Los Angeles, CAHigh School Diploma -
South East High School
South Gate, CASkills
- Cash Management
- Administrative Skills
- Proficient in Opera
- Independent and collaborative in a team environment
- Self-motivated, with a strong sense of personal responsibility
Timeline
Level 2 Guest Services Associate/Night Auditor
Wyndham Destinations
08.2022 - Current
Crew Member and Section Lead
Trader Joe's
10.2018 - 02.2022
Host/Shift Leader
Village Pizzeria - Larchmont
02.2013 - 10.2018
Associate of Arts - Business Administration And Management
Los Angeles City College
High School Diploma -
South East High School
Similar Profiles
Johnah "Cowboy" ClevelandJohnah "Cowboy" Cleveland
Sales Consultant at Wyndham Destinations - WorldMark by WyndhamSales Consultant at Wyndham Destinations - WorldMark by Wyndham
Kelli LukertKelli Lukert
Senior Sales and Marketing Recruiter at Wyndham Destinations (Wyndham Worldwide) - WVOSenior Sales and Marketing Recruiter at Wyndham Destinations (Wyndham Worldwide) - WVO
Karissa MainKarissa Main
Guest Room Attendant at Wyndham Destinations - WorldMark by WyndhamGuest Room Attendant at Wyndham Destinations - WorldMark by Wyndham
Rita M CarlsonRita M Carlson
Housekeeping & Maintenance Manager at Wyndham Destinations - WorldMark by WyndhamHousekeeping & Maintenance Manager at Wyndham Destinations - WorldMark by Wyndham
Kaia SandersKaia Sanders
Senior Business Consultant, Retail / Administrative Assistant at AesopSenior Business Consultant, Retail / Administrative Assistant at Aesop