Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Detail-oriented team player with strong organizational skills as well as a excellent ability to handle multiple projects simultaneously with a high degree of accuracy. Highly effective communicator with excellent time management, administrative, interpersonal and written communication skills. Strong leader and problem-solver dedicated to streamlining operations in order to promote organizational efficiency. Uses independent decision-making skills as well collaborative input in order to positively impact not only the department itself but the organization as a whole.
Hi, I’m
Melanie Marsh
Credit Support Supervisor
Denison,TX
Summary
Overview
9
years of professional experience
4
years of post-secondary education
2
Certifications
1
Language
Work History
SRS Distribution / Heritage Family Of Companies
Credit Supervisor
12.2022 - Current
Job overview
- Demonstrated leadership to raise process awareness and issues to executive leadership.
- Optimized department operations by introducing automated workflows that increased efficiency and reduced manual errors.
- Mentored junior staff members, promoting professional development opportunities and career advancement within organization.
- Fostered positive work environment through effective communication and active listening skills among team members.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Provided leadership and support for IT department.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Demonstrated commitment to organizations core values, leading by example and fostering culture of excellence.
- Championed continuous improvement efforts within organization by promoting best practices for processes, tools, or technologies.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Analyzed business processes to identify cost savings and operational efficiencies.
SRS Distribution / Heritage Family Of Companies
Collections Account Manager
02.2023 - 05.2024
Job overview
- Collaborated with legal counsel on complex cases, ensuring all necessary documentation was prepared for litigation.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Utilized analytical skills to identify trends among delinquent accounts and develop targeted action plans.
- Actively monitored payments due from clients and oversaw daily posting of payments to customer accounts.
- Conducted investigations of customer accounts and payment histories.
- Worked with legal resources and recovery teams to manage default issues.
- Researched and resolved accounts payable discrepancies.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Prepared and submitted legal documents to initiate court proceedings.
- Streamlined collection processes for increased efficiency, resulting in higher success rate of collecting outstanding debts.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Researched billing errors and discrepancies to initiate corrective action.
SRS Distribution / Heritage Family Of Companies
Acquisitions Data Analyst
07.2022 - 01.2023
Job overview
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Designed and developed data pipelines to acquire, clean and process data.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with cross-functional teams to conduct thorough post-acquisition integration, ensuring smooth transitions.
- Supported senior leadership in formulating long-term acquisition strategies aligned with company objectives.
- Continuously refined and improved acquisition processes based on lessons learned from previous acquisitions, resulting in greater efficiency and success rates.
- Applied critical thinking skills to quickly identify red flags or concerns during due diligence phase of acquisition project.
- Streamlined due diligence processes for branch acquisitions, resulting in more efficient workflow.
Cinch Gaming / Alt Customs
Content Analyst
06.2021 - 07.2022
Job overview
- Managed contract negotiations, ensuring mutually beneficial terms and long-term success for both parties.
- Utilized CRM systems to manage pipeline of partnership opportunities, driving progress towards business goals.
- Fostered open lines of communication between internal teams and external partners, enabling seamless project execution.
- Identified potential risks within partnerships early on and worked proactively to address them, ensuring continued success and stability.
- Delivered regular updates on partnership successes internally, highlighting wins as well as opportunities for further growth or improvement.
- Implemented account diagnostics, relationship analysis, and engagement execution.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified patterns in user behavior to predict potential areas of concern within platform's content ecosystem.
- Demonstrated strong attention to detail when identifying discrepancies between submitted content and platform requirements.
- Played key role in maintaining safe online community by swiftly addressing non-compliant or harmful content.
- Improved content quality by meticulously reviewing and analyzing user-generated submissions.
- Maintained up-to-date knowledge of industry trends and best practices to ensure relevance in content analysis.
- Contributed valuable insights during regular team meetings, helping drive improvements across entire Content Review Analyst team.
- Supported ongoing platform enhancements by providing detailed feedback and recommendations for content review process improvements.
SRS Distribution / Heritage Family Of Companies
Credit Support Administrator
06.2015 - 07.2022
Job overview
- Helped lead the ServiceNow integration over Track It! Helped troubleshoot potential issues that could arise with moving to ServiceNow, and trained the team on how to use the program.
- Served as liaison between departments, fostering open communication channels that improved overall organizational function.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Helped meet changing demands by recommending improvements to existing operations and/or procedures.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers as well as organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain accurate and up-to-date customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to immediate supervisor.
- Educated customers about billing, payment processing and credit support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services as well as creating welcoming and positive experience for both internal and external partners.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development
Education
The University of Texas At DallasDallas, TX
Bachelor of Science from Criminology
08.2012 - 12.2014
University Overview
Collin CollegeFrisco, Tx
Associate of Arts
08.2010 - 05.2012
University Overview
Skills
Monitoring processes
Certification
Data Analytics Certificate
Timeline
Collections Account Manager
SRS Distribution / Heritage Family Of Companies
02.2023 - 05.2024
Credit Supervisor
SRS Distribution / Heritage Family Of Companies
12.2022 - Current
Acquisitions Data Analyst
SRS Distribution / Heritage Family Of Companies
07.2022 - 01.2023
Content Analyst
Cinch Gaming / Alt Customs
06.2021 - 07.2022
Credit Support Administrator
SRS Distribution / Heritage Family Of Companies
06.2015 - 07.2022
The University of Texas At Dallas
Bachelor of Science from Criminology
08.2012 - 12.2014
Collin College
Associate of Arts
08.2010 - 05.2012
Data Analytics Certificate
Feb 2024
Similar Profiles
Eric De JesusEric De Jesus
Branch Operations Manager at SRS Distribution/Heritage Pool Supply GroupBranch Operations Manager at SRS Distribution/Heritage Pool Supply Group
Julio NietoJulio Nieto
Class A CDL Driver at SRS DistributionClass A CDL Driver at SRS Distribution
Kyle HancockKyle Hancock
Branch Manager at SRS DistributionBranch Manager at SRS Distribution