Melanie Martin
Summary
Professional and personable with 10+ years experience working directly with clients and the general public. Extensive experience in fast-paced, client-focused environments, resulting in the development of strong customer service and administrative skills. Skilled in effective collaboration, has a strong work ethic, and has the ability to learn new programs while maintaining a good sense of humor. Excels in communication, organization, and multitasking, enabling the successful management of multiple tasks. Eager to transition to a new field to effectively utilize and further develop these skills.
Overview
31
31
years of professional experience
Work History
Front Desk Receptionist
Jehl Law Group, PLLC
06.2022 - Current
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answer heavy call volume and provide case updates acting as liaison between clients and attorneys.
- Greeted visitors warmly, creating positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records while adhering to confidentiality guidelines.
- Increased client satisfaction by promptly addressing and resolving inquiries and concerns.
- Traveled with Office Manager to Smart Advocate seminar to learn new client database program.
- Help train co-workers to use Smart Advocate and answer questions as needed.
- Add, update and maintain client files in Trial Works and Smart Advocate software.
- Draft correspondence, attaching and mailing legal documents to clients.
- Assist attorneys with clerical and administrative needs to maximize efficiency and team productivity.
- Handle assignments independently with good judgement and critical thinking skills.
- Order and pick up weekly lunch for the office.
- Order supplies and maintain conference rooms, kitchen areas and file room.
- Developed strong working relationships with team members, fostering a positive work environment.
Receptionist/Administrative Assistant
Goodman Oaks Church of Christ
07.2019 - 06.2022
- One of two Receptionists/Administrative Assistants to four full-time ministers in a busy church office.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and church members professionally and provided friendly, knowledgeable assistance.
- Corresponded with church members through email, telephone, or postal mail.
- Maintained and updated weekly attendance and church membership information in Shelby Systems software.
- Set up, organized and maintained new Church Trac/Church Connect membership database program.
- Scheduled one-on-one sessions with office staff and church members minimizing the learning curve with Church Trac and the Church Connect app.
- Tracked important information in Church Trac and Shelby Systems software, creating spreadsheets and reports for the church elders.
- Revised the weekly bulletin, ordered supplies, and updated the church calendar.
- Assisted IT with minor computer, printer, and copier issues.
- Chaperoned Youth Group events and out of town trips
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Handled assignments independently with good judgement and critical thinking skills.
- Cultivated positive relationships with church members through friendly professional demeanor and excellent interpersonal skills.
Amenities and Supplies Coordinator
Home For Now
11.2002 - 05.2003
- Supplied temporary housing units with the comforts of home for traveling professionals.
- Met with high-profile clients to ensure temporary home needs were met and ensuring confidentiality.
- Worked closely with vendors to schedule delivery and return of rental furniture and large appliances.
- Ensured all utilities and cable services were connected and disconnected for each unit.
- Kept track of company inventory replacing pieces as needed.
- Cleaned units, including washing linens and dishes, after client departure then returning inventory to storage.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Medical Records Specialist
Bailey & Clarke, Attorneys at Law
04.2002 - 10.2002
- Worked closely with attorneys and staff in busy legal office.
- Communicated effectively with attorneys, staff, and medical facilities by email and telephone.
- Scanned, printed and photocopied documents to provide attorneys, and nursing staff with copies of medical records.
- Accurately sorted and organized incoming medical records into binders for easy reference.
- Called facilities to follow up on missing medical records.
- Verified accuracy of patient information in medical records.
- Maintained client records in compliance with security regulations.
Office Runner, Medical Records Specialist
Wilkes & McHugh, PA
11.2000 - 03.2002
- Promoted from Office Runner to Medical Records Specialist within six months.
- Contributed to smooth office operations by troubleshooting technical issues related to printers, copiers, and other equipment as needed.
- Handled receipt, storage, identification and shipping of medical records for clients.
- Demonstrated strong attention-to-detail while proofreading documents for accuracy before distribution within the office setting.
- Studied client medical records to look for irregularities or omissions and flagging for nurse review.
- Printed and photocopied documents to provide attorneys with copies of client files.
- Organized medical records into binders in preparation for review and trial.
- Maintained confidentiality of sensitive information while handling paperwork for the medical records department.
- Trained new staff on medical record processing and sorting procedures.
- Built professional relationships with vendors and business partners to establish trust and credibility.
- Drive attorneys and visitors to and from small local airport.
- Provided receptionist coverage as needed.
Set-Up Crew
Super D Drug Stores
12.1999 - 10.2000
- Frequently traveled out of town to remodel various Super D Drugstores.
- Processed returns in the warehouse.
- Set up and take down shelving units as needed.
- Used Plan-o-gram to stock inventory on store shelves
- Personally specialized in creating unique Visual Merchandising displays.
- Demonstrated adaptability by quickly adjusting to last-minute changes or additions to travel plans.
- Promoted a positive work environment through teamwork, mutual support, and strong communication among crew members.
- Used problem-solving and issue-resolution skills to promptly and successfully address shelf labeling problems.
Front Desk/Office Manager
Wolfchase Family Dentistry
10.1997 - 11.1999
- Answered phones and confirmed appointments with patients.
- Scheduled appointments using Dentrix software.
- Processed insurance claims and handled patient payments.
- Traveled out of town for continuing education and Dentrix seminars.
- Developed strong product knowledge to provide informed treatment recommendations based on individual patient needs.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Maintained detailed records of patient interactions and transactions, ensuring accurate documentation and follow-up.
- Filled in for Dental Assistant as needed.
Receptionist
Glankler Brown, PLLC
10.1993 - 09.1997
- Initially hired as a three day temporary employee resulting in a four year permanent position.
- Operated multi-line telephone system to answer and direct high volume of calls. and delivery of messages.
- Ordered office supplies, typed checks and transcribed dictation tapes.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Accepted increasing responsibility demonstrating flexibility and ability to learn quickly.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Some College (No Degree) - Interior Design
Harding University
Searcy, ARSome College (No Degree) - Early Elementary Education
Lipscomb University
Nashville, TNSome College (No Degree) - Early Elementary Education
Freed-Hardeman University
Henderson, TNSkills
- Customer Service Excellence
- Respect for Others
- Attention to Detail
- Adaptability in Various Office Settings
- Telephone and Email Etiquette
- Courteous and Professional
- Maintains Confidentiality
- Organization and Communication Skills
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Jehl Law Group, PLLC
06.2022 - Current
Receptionist/Administrative Assistant
Goodman Oaks Church of Christ
07.2019 - 06.2022
Amenities and Supplies Coordinator
Home For Now
11.2002 - 05.2003
Medical Records Specialist
Bailey & Clarke, Attorneys at Law
04.2002 - 10.2002
Office Runner, Medical Records Specialist
Wilkes & McHugh, PA
11.2000 - 03.2002
Set-Up Crew
Super D Drug Stores
12.1999 - 10.2000
Front Desk/Office Manager
Wolfchase Family Dentistry
10.1997 - 11.1999
Receptionist
Glankler Brown, PLLC
10.1993 - 09.1997
Some College (No Degree) - Interior Design
Harding University
Some College (No Degree) - Early Elementary Education
Lipscomb University
Some College (No Degree) - Early Elementary Education
Freed-Hardeman University
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