Melanie Martinez
San Pedro,CA
Summary
Achieved high client satisfaction by task completion processes. Enhanced team through effective communication and collaboration. Drove successful outcomes by using strategies to meet client needs.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Sales
Lens Crafters
Redondo Beach, CA
02.2025 - Current
- Supported patient care by preparing examination rooms and ensuring necessary medical supplies were available.
- Assisted with patient scheduling, managing appointment calendars to optimize flow and reduce wait times.
- Conducted preliminary assessments, documenting patient histories and vital signs accurately for optometrist review.
- Educated patients on eyewear options and proper contact lens usage to enhance their understanding and satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Swim Instructor
South Bay Aquatics
Torrance , CA
09.2021 - 01.2025
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Developed strategies for challenging behaviors exhibited by students during lessons.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Recognized danger and reacted calmly to mitigate risk.
- Maintained physical endurance and agility for optimal job performance.
Server
Katsu Bar
Torrance, CA
09.2021 - 07.2022
- Greeted customers and answered questions about menu items.
- Processed customer payments accurately and efficiently.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Assisted with food preparation tasks as needed.
- Checked order accuracy before delivering to tables.
- Resolved customer complaints promptly and professionally.
- Tracked inventory of supplies and communicated needs to management team.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
Cashier/Team Member
Jamba Juice
San Pedro, CA
04.2021 - 08.2021
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
El Camino College- Currently Enrolled
Torrance, CASkills
- Customer Service
- Conflict resolution abilities
- Adaptability and Dependability
- Professional Appearance
- Time management skills
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Sales
Lens Crafters
02.2025 - Current
Swim Instructor
South Bay Aquatics
09.2021 - 01.2025
Server
Katsu Bar
09.2021 - 07.2022
Cashier/Team Member
Jamba Juice
04.2021 - 08.2021
High School Diploma -
El Camino College- Currently Enrolled