Melanie Matsikoudis
Neptune,NJ
Summary
Proven to excel in customer engagement and POS operations, I significantly enhanced guest experiences and increased walk-in business at Huddy's Inn. My expertise in safe food handling and exceptional customer service, coupled with a knack for suggestive selling, consistently uplifted dining standards and customer satisfaction. Dependable successful serving in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
8
8
years of professional experience
Work History
Server
Huddy's Inn
07.2016 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep the dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts/Psyc & Early Childhood Edu TOSD - Early Childhood Special Education
Georgian Court University
Lakewood, NJ05.2025
Associate of Arts - Early Childhood Special Education
Brookdale Community College
Lincroft, NJ05.2022
High School Diploma -
Monmouth Regional High School
Tinton Falls, NJ06.2018
Skills
- Exceptional customer service
- Safe Food Handling
- Beverage Preparation
- Guest Engagement
- Cash Handling
- Suggestive Selling
- Point of sale operation
Timeline
Server
Huddy's Inn
07.2016 - Current
Bachelor of Arts/Psyc & Early Childhood Edu TOSD - Early Childhood Special Education
Georgian Court University
Associate of Arts - Early Childhood Special Education
Brookdale Community College
High School Diploma -
Monmouth Regional High School
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