Melanie Matter
Bloomsburg,PA
Summary
Personable MSR with a proven track record at MC Federal Credit Union, adept in Remote Deposit Capture and member account management. Excelled in identifying fraudulent checks and enhancing member experience in person and online. Blending expertise with empathy to resolve issues swiftly.
Overview
13
13
years of professional experience
Work History
Member Service Representative
MC Federal Credit Union
09.2019 - Current
- Developed familiar relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes in the entire branch and individual work station.
- Promoted superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly.
- Thoroughly reviews all remote deposit checks for any discrepancies, poor image, or missing information and rejects them from members accounts; then contacts member promptly to inform of rejection.
- Catches fraudulent checks via in person and remote deposit.
- Documents, reviews, and scans all paperwork associated with accounts, stop payments, complaints, IRA, HSA, ,deceased, and certificates.
Photographer
Photos By Matter
07.2012 - Current
- Assisted clients with creative ideas for photography needs.
- Photograph small and large groups in studio setting or on location.
- Enhance, retouch, and resize photos using Photoshop and Lightroom.
Shift Leader
Jersey Mikes
06.2017 - 09.2019
- Managed shift operations and monitored team performance to keep business running smoothly.
- Quickly and efficiently resolved complaints and escalated issues.
- Utilized communication practices with kitchen staff to deliver customer meals in efficient conveyer belt format.
- Printed receipts with total due, collected payment and offered rewards cards following completed transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Photographer
Life Touch Prestige Portraits
09.2017 - 03.2018
- Took photos from different angles and perspectives to capture perfect images.
- Offered image proofs to help clients choose best photos for church directory and home decoration.
- Set up and tore down appropriate props, backdrops, and lighting.
- Drove long distances to locations.
Intern
Impact Advertising
05.2017 - 08.2017
- Redesigned monthly sales ads
- Designed new templates to be approved for upcoming ads using InDesign, Illustrator, and Photoshop
- Followed client directions for design approval
- Organized digital and physical client surveys
- Assembled show room posters
Education
Bachelor of Science - Graphic Design - Print Emphasis
Mansfield University of Pennsylvania
Mansfield, PA08-2017
Skills
- Member correspondence
- Customer service
- Member account management
- Financial transactions
- Remote Deposit Capture
- Adobe photoshop
- Adobe Lightroom
- Darkroom film development
Timeline
Member Service Representative
MC Federal Credit Union
09.2019 - Current
Photographer
Life Touch Prestige Portraits
09.2017 - 03.2018
Shift Leader
Jersey Mikes
06.2017 - 09.2019
Intern
Impact Advertising
05.2017 - 08.2017
Photographer
Photos By Matter
07.2012 - Current
Bachelor of Science - Graphic Design - Print Emphasis
Mansfield University of Pennsylvania
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