MELANIE MCCONNON
Lake Mary,USA
Summary
Medical Office Administrator skilled in managing multifaceted office operations, including patient scheduling, billing, and vendor relations. Proven ability to reduce billing errors and maintain accurate records while supporting clinical staff. Demonstrates strong organizational skills and effective communication, contributing to a collaborative healthcare environment.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Medical Office Administrator
Florida Neurology, P.A.
Lake Mary, USA
05.2012 - Current
- Manage daily medical office operations for a busy practice serving numerous patients weekly.
- Schedule appointments, coordinate referrals, and maintain accurate patient records in EHR systems.
- Verified insurance eligibility and processed claims, minimizing billing errors.
- Supported physicians and nursing staff with administrative and clerical tasks, enhancing workflow efficiency.
- Maintained office supplies inventory and coordinated vendor communications to ensure uninterrupted operations.
- Managed accounts payable processes to ensure timely payments to vendors.
- Facilitated group insurance contracting to establish provider agreements.
- Conducted provider credentialing to ensure compliance with regulatory standards.
Medical Administrator
Mid-Florida Cancer Center
Orange City, USA
02.2008 - 05.2012
Education
High School Diploma -
Medical Billing & Coding Degree -
American College of Medical Practice Executive certification - in Process with MGMA
Skills
- Leadership and team management
- Customer service excellence
- Time management and multitasking
- Attention to detail
- Financial and budget management
- Knowledge of HIPAA and healthcare regulations
- Conflict resolution
- Analytical and decision-making skills
- Strong communication and interpersonal skills
- Ability to handle confidential information with discretion
- Team collaboration and independent work capability
Preferred Skills
- Leadership and team management
- Customer service excellence
- Time management and multitasking
- Attention to detail
- Financial and budget management
- Knowledge of HIPAA and healthcare regulations
- Conflict resolution
- Analytical and decision-making skills
- Strong communication and interpersonal skills
- Ability to handle confidential information with discretion
- Team collaboration and independent work capability
Certification
- Medical Billing & Coding Degree
- HIPAA Certification
- EHR/EMR Systems Nextgen, Cerner, ECW
- Microsoft Office Suite (Word, Excel, Outlook)
Roles And Responsibilities
- Manage daily administrative operations of the healthcare facility.
- Supervise administrative and front-office staff.
- Schedule patient appointments and coordinate provider calendars.
- Maintain accurate patient records and ensure confidentiality in accordance with privacy regulations.
- Process insurance claims, billing, and patient payments.
- Monitor office budgets, expenses, and inventory of medical supplies.
- Ensure compliance with healthcare laws, regulations, and accreditation standards.
- Develop and implement office policies and procedures.
- Handle patient inquiries, complaints, and service issues professionally.
- Coordinate communication between physicians, nurses, patients, and external organizations.
- Prepare reports, maintain documentation, and support audits or inspections.
- Assist with hiring, onboarding, and training administrative personnel.
- Accounts Payable
- Group Insurance contracting
- Provider credentialing
Coursework
- Medical Terminology
- Health Information Management
- Medical Billing & Coding
- Healthcare Administration
Timeline
Medical Office Administrator
Florida Neurology, P.A.
05.2012 - Current
Medical Administrator
Mid-Florida Cancer Center
02.2008 - 05.2012