Ashleigh Ezell
Sherman
Summary
Dedicated professional with a strong background in human resources and healthcare administration. Focused on streamlining operations, improving workflow efficiency, and ensuring HIPAA compliance while enhancing employee relations and patient satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Medical Office Administrator
Diverse Care Clinic
Sherman
04.2025 - Current
- Directed daily administrative operations for a high-volume medical office, improving workflow efficiency and reducing patient wait times.
- Streamlined scheduling, patient communication, and referral processes, increasing appointment accuracy and patient satisfaction.
- Maintained and audited confidential patient records, ensuring compliance with HIPAA regulations.
- Facilitated onboarding and training for new administrative staff, enhancing team productivity and ensuring consistent service delivery.
- Resolved patient concerns promptly, increasing patient retention and enhancing overall satisfaction.
- Collaborated with providers and staff to implement process improvements, streamlining operations and enhancing service delivery.
HR Manager
Concord Hospice
12.2024 - 03.2025
- Led comprehensive HR operations, aligning workforce strategies with organizational goals.
- Managed employee relations, providing coaching, facilitating conflict resolution, and overseeing performance management to enhance workforce effectiveness.
- Directed full-cycle recruitment, onboarding, and orientation.
- Ensured compliance with federal, state, and company regulations, minimizing legal risks and promoting a compliant workplace.
- Maintained confidential personnel records and HR documentation.
- Advised leadership on employee development and performance improvement.
- Fostered positive workplace culture by implementing initiatives that enhanced employee engagement and improved retention rates.
Manager
All About U Salon & Spa
01.2023 - 11.2024
- Oversaw daily operations of a high-volume salon and spa.
- Supervised, coached, and developed staff members.
- Managed hiring, onboarding, scheduling, payroll, inventory, and vendor relationships.
- Implemented operational improvements that increased efficiency and customer satisfaction.
- Resolved employee and customer concerns while promoting a positive work environment.
Area Manager
RK LLC
01.2022 - 12.2022
- Directed operations across three salon locations.
- Led recruitment, hiring, training, and development of managers and staff.
- Managed payroll, scheduling, inventory, labor costs, and operational performance.
- Conducted performance evaluations and employee coaching.
- Ensured compliance with company policies and operational standards.
- Partnered with leadership to improve profitability and operational efficiency.
Human Resources / Benefits Coordinator
Tyson Foods
11.2021 - 11.2022
- Administered employee benefits and enrollment programs.
- Assisted employees with benefits, leave requests, and HR-related questions.
- Supported recruitment, onboarding, and new hire orientation.
- Maintained confidential personnel records and HR documentation.
- Worked with leadership on employee relations and workforce support.
- Assisted with HR reporting and benefits administration.
Education
High School Diploma -
Pottsboro High School
01-2001
Skills
- Human Resources Management
- Employee Relations
- Benefits Administration
- Recruitment & Onboarding
- Performance Management
- Conflict Resolution
- Payroll Administration
- Policy Development & Compliance
- Leadership & Team Development
- Customer Service Excellence
- Organizational Management
- Confidential Records Management
- Microsoft Excel
- Microsoft Word
- Microsoft Office Suite
- Microsoft Outlook
- Data Entry & Record Management
- Electronic Medical Records (EMR)
- HIPAA Compliance
Certification
- Texas Cosmetology License, 17 Years
- Current CPR Certification
- HIPAA Training
Timeline
Medical Office Administrator
Diverse Care Clinic
04.2025 - Current
HR Manager
Concord Hospice
12.2024 - 03.2025
Manager
All About U Salon & Spa
01.2023 - 11.2024
Area Manager
RK LLC
01.2022 - 12.2022
Human Resources / Benefits Coordinator
Tyson Foods
11.2021 - 11.2022
High School Diploma -
Pottsboro High School