Melanie McDiffett
North Olmsted
Summary
Detail-oriented and proficient data input professional, aiming to utilize 7 years of industry experience in a new role.
Overview
28
28
years of professional experience
Work History
Revenue Operations Analyst
2U LLC (formerly Trilogy)
Arlington
11.2020 - 01.2025
- Open, close, service Bootcamp cohorts via Netsuite
- Open, close, service Bootcamp classes via SalesForce
- Create and maintain holiday template for classes
- Update templates on classes
- Manage weekly Zoom meeting for class updates
- Create weekly report for class changes
- Run weekly report via Tableau for low pacing classes
- Collaborate with different departments to build Bootcamp class calendar for upcoming year
- Complete yearly Cybersecurity, Privacy, and Diversity training
- Assign voicemails via TalkDesk
Contractor/Telecom Administration
Trilogy Education Services
Boca Raton
09.2017 - 11.2020
- Responsible for receiving, reviewing, and distributing all voicemails
- Precisely input information from voicemails to spreadsheets
- Creating, changing start/end times of cohorts
- Receiving, processing and approving scholarship applications
Customer Service Representative
Beneficial Mortgage Company
Painesville
07.2000 - 08.2002
- Confer with customers to provide information about products and services
- Manage cash and check payments
- Run and balance cash drawers daily
- Process, print, and organize loan paperwork for officers
- Responsible for opening and closing office
- Notary
Bank Teller
Great Lakes Bank/Fifth Third Bank
Painesville
06.1997 - 07.2002
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Processed new accounts, including checking and savings accounts credit applications.
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Education
High School Diploma -
Riverside High School
Painesville, OH06.1996
Marketing -
Auburn Career Center
Painesville, OH06.1996
Skills
- Customer service
- Time management
- Organization
- Self-motivated
- Cross-department collaboration
- Adaptability and flexibility
- Problem-solving
Timeline
Revenue Operations Analyst
2U LLC (formerly Trilogy)
11.2020 - 01.2025
Contractor/Telecom Administration
Trilogy Education Services
09.2017 - 11.2020
Customer Service Representative
Beneficial Mortgage Company
07.2000 - 08.2002
Bank Teller
Great Lakes Bank/Fifth Third Bank
06.1997 - 07.2002
High School Diploma -
Riverside High School
Marketing -
Auburn Career Center