Melanie McGrath
Cave Junction
Summary
Dynamic bartender and shift manager with proven expertise in customer service, team leadership, and operational management. Known for enhancing guest satisfaction through effective problem-solving and communication.
Overview
12
12
years of professional experience
Work History
Bartender Shift Manager
Carlos Restaurante - Mexican & Seafood
Cave Junction
03.2018 - 03.2020
- Trained new bartenders on cocktail preparation and customer service techniques.
- Managed bar operations during shifts to ensure smooth service.
- Assisted in inventory management, including ordering and tracking supplies.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Enforced responsible alcohol service policies to promote a safe environment.
Manager
CJ Coffee
Cave Junction
03.2017 - 03.2018
- Managed daily operations of coffee shop and ensured efficient workflow.
- Trained and supervised baristas on customer service and beverage preparation.
- Developed schedules to optimize staffing and meet customer demand.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Bartender Shift Manager
Riskys Business
Tucson
01.2008 - 02.2017
- Trained new bartenders on cocktail preparation and customer service techniques.
- Assisted in inventory management, including ordering and tracking supplies.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Provided exceptional customer service to ensure guest satisfaction and repeat visits.
- Handled cash transactions and processed payments efficiently at the register.
- Upsold menu items and promotions to enhance guest dining experience.
Education
High School Diploma -
Rincon High School
Tucson, AZ05-2000
Skills
- Cocktail preparation
- Inventory management
- Customer service
- Cash handling
- Responsible alcohol service
- Scheduling
Timeline
Bartender Shift Manager
Carlos Restaurante - Mexican & Seafood
03.2018 - 03.2020
Manager
CJ Coffee
03.2017 - 03.2018
Bartender Shift Manager
Riskys Business
01.2008 - 02.2017
High School Diploma -
Rincon High School