Melanie Mercado-Connor
Hollywood,FL
Summary
Talented administrative professional with a strong background in education highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a knack for thinking outside of the box for creative and collaborative solutions to all issues, big and small.
Overview
12
12
years of professional experience
Work History
Risknet Administrator
The Ackerman Group, LLC
06.2021 - Current
- Managed the www.risknet.com and www.ackerman.com websites with daily updates, posts, and content creation.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
License Review Consultant
Seven Eighths License Compliance
07.2019 - 03.2021
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Lower School Teacher
Miami Country Day School
08.2018 - 06.2019
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Taught core subjects of math, science, literacy, and social studies.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
Lower School Spanish Teacher
Friends Seminary
08.2012 - 06.2018
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Attended department meetings to develop and update course curricula.
- Created supportive learning environment for foreign students to nurture budding language development.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Used written exercises to test and develop reading and writing foreign languages.
- Encouraged students to take active role in learning and academic success.
- Monitored student progress and provided feedback to both students and parents.
Education
Teaching Certificates - ESL And Bilingual/Bicultural Education
New Jersey City University
Jersey City, NJ05-2012
Master of Arts - Teaching
Drew University
Madison, NJ05-2009
Bachelor of Arts - English
Drew University
Madison, NJ05-2008
Skills
- Team collaboration
- Executive support
- Problem-solving
- Conflict resolution
- Filing system organization
- Strategic planning
- Office administration
- Documentation and reporting
- Client communication
- Orientation and training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Risknet Administrator
The Ackerman Group, LLC
06.2021 - Current
License Review Consultant
Seven Eighths License Compliance
07.2019 - 03.2021
Lower School Teacher
Miami Country Day School
08.2018 - 06.2019
Lower School Spanish Teacher
Friends Seminary
08.2012 - 06.2018
Teaching Certificates - ESL And Bilingual/Bicultural Education
New Jersey City University
Master of Arts - Teaching
Drew University
Bachelor of Arts - English
Drew University
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