MELANIE M. GARCIA
Tucson,Arizona
Summary
Seeking a role to leverage skills and capabilities fully. Passionate about contributing to a team and making a positive impact in a dynamic work environment. Committed to continuous learning and growth to excel in chosen field. Eager to take on new challenges and drive success for both self and the organization.
Overview
27
27
years of professional experience
Work History
Customer Experience Center Team Lead
Banner Hospital Imaging Phx
10.2022 - Current
- Scheduling of imaging patients for multiple locations, following many protocols and guidelines
- Training of new imaging schedulers and providing assistance to all employees.
- Answering multi phone line queue
- Administrative duties for the assistant managers of Tucson and Phoenix
- Process imaging orders and faxing, emailing Dr offices for missing information
- Resolving any escalated calls with patients and any staff issues.
- Contributing any changes and inputting in our instruction manual for scheduling.
Oncology Patient Service Representative Senior
Banner University Medical Cancer Center Dept
03.2017 - 10.2022
- Scheduling of oncology patients for multiple physicians, following many protocols
- Dictating messages for physicians and clinical staff
- Phone answering of a multi-line queue
- Processes registration information into system
- Training of new employees
- Assisting supervisor and lead with any specific needs or coverage of team while away
Patient Service Specialist III/Referral Coordinator/Team lead
Banner University Medical Center Pediatric Clinic Dept
09.2012 - 03.2017
- Insurance verification/payer review
- Registration, check in/out of patients
- Daily deposits
- Supervises when needed
- Phones, schedules appts
- Process referrals and obtains authorizations
- Training of new employees
Revenue Cycle Coordinator II- ED Team Lead
Banner University Medical Center Emergency Dept
06.2009 - 09.2012
- Supervises a staff of 20
- Resolve any conflicts that arise from staff
- Find coverage for staff when needed
- Obtains patient information and inputs into IDX
- Answers telephone calls
- Collects co-pays and prepares deposits
- Verification of Insurance coverage
- Makes deposit bags and checks daily logs of staff paperwork
- Training of new employees
Office Manager
Motto Productions, Inc.
03.2005 - 03.2009
- Handle all accounts receivables and payables
- Conduct all payroll and tax filing of 1099’s for employees
- Type documents needed and edit scripts
- Answering phone calls, data entry, and filing
- Run errands
- Makes all bank deposits and insurance payments
- Makes travel arrangements and coordinates meetings
Office Supervisor
Children’s Medical Center of Tucson
04.2002 - 03.2005
- Supervise staff of 13, provide their work schedules, provide coverage when and where needed
- Resolve any conflicts that may arise regarding staff
- Data entry, typing, patient scheduling, multi phone lines, balance super bills
- It is my responsibility to deal with irate patients/parents
- Pt check in, check out and insurance verification
- Training of new employees
Front Office Receptionist
Nova Care Physical Therapy
05.2000 - 04.2002
- Schedule patient appointments, handle referrals
- Copies of medical records sent to approved requestor
- Data entry, typing, multi phone lines, balance super bills, prepare deposits
- Handle patient check in, check out
Front Teller
Compass Bank
07.1998 - 05.2000
- Responsible for all teller duties, deposits, withdrawals, balance drawer at the end of the day
- Typing, sell money orders, Traveler Checks
- Resolve any conflicts that may arise with patrons
Education
General Classes - undefined
Pima Community College
Tucson, Arizona09.1998
Skills
- Proficient with Macintosh systems
- Microsoft Windows, Microsoft Word, Excel, Internet, Certified in Quickbooks, IDX, Chartmaxx, Patientworks, SCM, Max, Emdeon, Epic, Cerner, Onbase, Onenote
- Strengths in organization, planning and interpersonal relations
- A dependable, thorough and well-organized individual who communicates effectively
- Capable of establishing a positive and productive rapport with peers
- Able to type 40-45 wpm
Timeline
Customer Experience Center Team Lead
Banner Hospital Imaging Phx
10.2022 - Current
Oncology Patient Service Representative Senior
Banner University Medical Cancer Center Dept
03.2017 - 10.2022
Patient Service Specialist III/Referral Coordinator/Team lead
Banner University Medical Center Pediatric Clinic Dept
09.2012 - 03.2017
Revenue Cycle Coordinator II- ED Team Lead
Banner University Medical Center Emergency Dept
06.2009 - 09.2012
Office Manager
Motto Productions, Inc.
03.2005 - 03.2009
Office Supervisor
Children’s Medical Center of Tucson
04.2002 - 03.2005
Front Office Receptionist
Nova Care Physical Therapy
05.2000 - 04.2002
Front Teller
Compass Bank
07.1998 - 05.2000
General Classes - undefined
Pima Community College
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