WaMee Vang
Farmington,MN
Summary
Dynamic professional with extensive experience in customer service and the healthcare industry. Detail-oriented and committed to delivering exceptional results, consistently recognized for enhancing customer satisfaction and operational efficiency. Eager to leverage a strong skill set and proven expertise to contribute effectively to team objectives and drive organizational success. Passionate about fostering positive relationships and improving processes to elevate the overall client experience.
Overview
7
7
years of professional experience
Work History
Customer Experience Center Associate/Preceptor
Allina Health
Minneapolis, MN
08.2024 - Current
- Utilizes various computer systems to perform scheduling and registration processes including EPIC.
- Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
- Teaching new hires operator and basic scheduling in assisting patient, clinical professionals and the general public with access to health care services.
Customer Experience Specialist
U.S Bank
Saint Paul, MN
11.2022 - 10.2023
- Delivered exceptional customer service by addressing a wide range of inquiries related to their U.S. Bank accounts via incoming calls.
- Demonstrated strong problem-solving skills by de-escalating conflicts and providing tailored solutions to dissatisfied customers.
- Utilized digital tools to guide customers through troubleshooting processes and navigate the company’s website/mobile app.
United Healthcare Advocate
TTEC
Work from Home
09.2021 - 10.2022
- Educated patients on plan benefits, healthcare providers, and authorization procedures to ensure comprehensive understanding.
- Managed billing inquiries by providing detailed information on claims and resolving payment-related concerns.
- Documented patient interactions, including complaints and grievances, to facilitate effective resolution and follow-up.
Nursing Assistant
Saint Theresa Nursing Home
Woodbury, MN
01.2021 - 12.2021
- Provided compassionate care by assisting patients with their Activities of Daily Living (ADLs) and monitoring vital signs.
- Responded promptly to call lights, addressing patient needs and requests with empathy and efficiency.
- Maintained accurate patient records by documenting conditions, behaviors, and care provided.
Test Operator
Keytronic
Oakdale, MN
03.2020 - 03.2021
- Conducted detailed reviews of electronic boards to ensure proper installation into the correct software program.
- Identified and documented electronic boards in need of repairs, escalating issues to the team lead for resolution.
- Coordinated the transfer of passing boards to the next team for further evaluation.
TRIO Receptionist
Saint Paul College
Saint Paul, MN
09.2018 - 01.2020
- Managed a high volume of inbound and outbound calls to schedule appointments for TRIO students.
- Provided administrative support by assisting walk-in college students with TRIO services.
- Organized and maintained an efficient filing system for new students’ applications.
Education
Associate Degree - Health and Sciences Broad Field
Saint Paul College
Saint Paul, MN05.2019
Associate of Arts - Arts
Saint Paul College
Saint Paul, MN12.2019
Skills
- Scheduling appointments
- Document preparation
- Data entry proficiency
- Technical problem-solving
- Proficient in Epic charting systems
- Skilled in Microsoft software tools
LEADERSHIP/INVOLVEMENT
- Central High School | Saint Paul, MN | Freshman Student Leader 09/2015-09/2017
- Cooperate to maintain friendship and gain knowledge from one another.
- Guide, encourage, and show 9th graders about high school.
- Engaged in the trust fall activity.
Languages
English
Full Professional
Hmong
Native or Bilingual
Timeline
Customer Experience Center Associate/Preceptor
Allina Health
08.2024 - Current
Customer Experience Specialist
U.S Bank
11.2022 - 10.2023
United Healthcare Advocate
TTEC
09.2021 - 10.2022
Nursing Assistant
Saint Theresa Nursing Home
01.2021 - 12.2021
Test Operator
Keytronic
03.2020 - 03.2021
TRIO Receptionist
Saint Paul College
09.2018 - 01.2020
Associate of Arts - Arts
Saint Paul College
Associate Degree - Health and Sciences Broad Field
Saint Paul College