Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Monteagudo

Houston,TX

Summary

Resourceful Worker offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to promote organizational efficiency. Highly committed with hardworking mentality to maintain high quality of services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Inspection Coordinator

W.S.E Fire Alarm
05.2023 - 08.2023
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.

Treatment Coordinator

Muse Dental
12.2022 - 05.2023
  • Laid out potential payment plans for patients.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Explained treatment choices to patients and helped determine best options.

Patient Concierge

Jefferson Dental And Orthodontics
12.2021 - 11.2022
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Helped patients complete necessary medical forms and documentation.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

Targeted Case Manager Supervisor

Advanced Mental Health Care
08.2019 - 11.2021
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Education

Associate of Arts - Criminology

Miami Dade College
Miami, FL
10.2021

High School Diploma -

Coral Reef Senior High School
Miami, FL
06.2019

Skills

  • Caring and Empathetic
  • Staff Management
  • Strategic Planning
  • Scheduling and Coordinating
  • Team-worker
  • Very efficient and always complete daily tasks with well organized routine
  • Clean / organized
  • Knowledgeable of healthcare and dental insurance specific details
  • Pro-efficient in microsoft platforms specifically in excel; able to create formulas and complicated charts
  • Certified and up to date with all healthcare office requirements such as osha, hippa, cpr, etc

Certification

  • HIPPA
  • OSHA
  • CPR
  • MEDICARE/MEDICAID FRAUD WASTE AND ABUSE TRAINING
  • INFECTION CONTROL AND PREVENTION

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Inspection Coordinator

W.S.E Fire Alarm
05.2023 - 08.2023

Treatment Coordinator

Muse Dental
12.2022 - 05.2023

Patient Concierge

Jefferson Dental And Orthodontics
12.2021 - 11.2022

Targeted Case Manager Supervisor

Advanced Mental Health Care
08.2019 - 11.2021

Associate of Arts - Criminology

Miami Dade College

High School Diploma -

Coral Reef Senior High School

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Melanie Monteagudo