Summary
Overview
Work History
Education
Skills
Volunteer Experience
Summary Profile
Timeline
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Melanie Moody

Olmsted Falls,United States

Summary

Dynamic and detail-oriented professional with experience at different types of medical offices excelling in patient interactions and insurance processing. A compassionate team player skilled in multitasking and proficient in Microsoft applications, I consistently enhance customer satisfaction and operational efficiency in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Front Desk/Chiropractic Assistant

Living Tree Center for Healing
North Royalton, United States
02.2025 - Current
  • Greets patients on arrival.
  • Provides exceptional phone etiquette.
  • Process basic insurance claims and payments.
  • Assists patients with scheduling appointments and managing clinic flow.

Therapy Aide/Patient Service Specialist

NovaCare Rehabilitation Center-Westlake
Westlake, United States
12.2021 - 04.2022
  • Checks in patients.
  • Processes payments, assisted in insurance billing.
  • Regularly cleaned patient rooms and equipment so they were ready for the therapist and/or patients.
  • Assisted patients with basic exercises under the therapist's supervision.

Server/Event Staff

A Taste of Excellence
Strongsville, United States
03.2024 - Current
  • Event preparations, service and cleanup

Head barista/ Cashier

Bakery at Mapleside Farms
Brunswick, United States
09.2024 - 11.2024
  • Greet customers, taking orders prepare coffee correctly with efficiency
  • Processes cash and card transactions effectively
  • Key holder. Properly open and close store

Customer Service representative (part time)

Davids Bridal
North Olmsted, United States
03.2024 - 09.2024
  • Manage the front welcome desk, assisting customers with orders and appointments
  • Schedules appointments, confirmation and pickup phone calls.
  • Processes cash and card transactions effectively

Barista/Cashier

Bubbles Tea and Juice Company
Strongsville, United States
08.2023 - 11.2023
  • Open the storefront including food prep, verifying tills, and cleaning.
  • Explains menu and handles drink orders
  • Process cash transactions.

Education

Bachelor of Science - Community Health Education

Kent State University
Kent, Ohio

Exercise and Rehab Therapy Program -

Polaris Career Center
Middleburg heights, Ohio

Skills

  • Detail-oriented
  • Excellent team player
  • Proficient in Microsoft applications
  • Multitasker
  • Flexible
  • Compassionate

Volunteer Experience

  • Student Athletic Trainer, 2015
  • Volunteer, Lifeworks of SWGH Physical Therapy Department, 2017
  • Volunteer, Catholic Youth Ministry, 2021-2025
  • Volunteer, Flashathon Dance Marathon, 2019, 2020, 2021
  • Volunteer, Habitat for Humanity

Summary Profile

Hardworking and enthusiastic individual with over 5 plus years of customer service experience. I am currently looking to pursue a career in the allied health field. Engage with diverse clients, while providing a positive and authentic professional approach. Strives to deliver consistent five-star customer service experience to all guests. Supports all coworkers and other areas of the office/store making sure that all guests receive excellent customer service and enjoy their visit at the office.

Timeline

Front Desk/Chiropractic Assistant

Living Tree Center for Healing
02.2025 - Current

Head barista/ Cashier

Bakery at Mapleside Farms
09.2024 - 11.2024

Server/Event Staff

A Taste of Excellence
03.2024 - Current

Customer Service representative (part time)

Davids Bridal
03.2024 - 09.2024

Barista/Cashier

Bubbles Tea and Juice Company
08.2023 - 11.2023

Therapy Aide/Patient Service Specialist

NovaCare Rehabilitation Center-Westlake
12.2021 - 04.2022

Bachelor of Science - Community Health Education

Kent State University

Exercise and Rehab Therapy Program -

Polaris Career Center

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