Melanie Moreno-Ketchum
Hartsdale
Summary
Professional emergency medical services leader with substantial experience and readiness for advanced responsibilities. Proven ability to manage emergency situations effectively, ensuring optimal patient care and safety. Strong focus on team collaboration, adaptability, and achieving results in high-pressure environments. Skilled in medical procedures, crisis management, and team leadership with reputation for reliability and flexibility.
Overview
18
18
years of professional experience
1
1
Certification
Work History
EMS Lieutenant
New York City Fire Department (FDNY)
Bronx, NY
09.2022 - Current
- Oversee daily EMS station operations, ensuring compliance with FDNY policies, regulatory requirements, quality assurance standards, and accountability for issued, reserve, and operational equipment.
- Supervise, mentor, and evaluate EMS personnel, including preceptors and interns, while managing staffing, scheduling, training directives, performance evaluations, and professional development initiatives.
- Manage administrative and operational functions, including timekeeping, patient care report reviews, controlled substance accountability, and documentation compliance.
- Provide field supervision and incident command support for ALS/BLS emergency responses and mass casualty incidents, serving as Medical Branch Director to coordinate multi-agency operations, resolve operational challenges, support clinical decision-making, transport decisions, while adhering to FDNY protocols, policies and procedures.
- Coordinated training programs for new EMTs to enhance skills and knowledge.
- Supervised emergency medical responses and ensured compliance with protocols and procedures.
Paramedic (EMT-P)
New York City Fire Department (FDNY)
Bronx, NY
09.2013 - 09.2022
- Responded to emergency medical calls, motor vehicle accidents, fires, hazardous incidents, and mass casualty events while providing advanced life support care in accordance with FDNY protocols.
- Collaborated with firefighters, police officers, and other emergency response agencies during complex incidents, including active shooter events, large-scale emergencies, and special operations assignments.
- Provided advanced prehospital assessment, treatment, and patient management in high-pressure emergency environments while maintaining documentation and clinical standards.
EMT-Basic / EMT-Paramedic
TransCare
New York, NY
09.2008 - 10.2015
- Conducted interfacility transports for critical and non-critical patients while maintaining continuity of care between healthcare facilities.
- Delivered emergency medical coverage at large-scale public events, including the U.S. Open Tennis Championships and other venues for special events.
Education
Associate in Applied Science (AAS) - Paramedic Program
LaGuardia Community College
Queens, NY03-2012
Emergency Medical Technician Program
John Jay College of Criminal Justice
New York, NY03-2008
Skills
- Bilingual communication skills
- Management of EMS teams and operations
- Patient care coordination and hospital liaison
- Clinical decision-making in high-pressure environments
- Medical documentation and regulatory compliance
- Training, mentoring, and performance evaluation
- Dependable team leader with strong communication and problem-solving skills
- Proficient in essential software applications
Certification
- New York State REMAC Certified Paramedic (EMT-P)
- Basic Life Support (BLS)
- Advanced Cardiovascular Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Dignitary Protection Unit (DPU) Training
- Lucas Mechanical Compression Device Training
Timeline
EMS Lieutenant
New York City Fire Department (FDNY)
09.2022 - Current
Paramedic (EMT-P)
New York City Fire Department (FDNY)
09.2013 - 09.2022
EMT-Basic / EMT-Paramedic
TransCare
09.2008 - 10.2015
Emergency Medical Technician Program
John Jay College of Criminal Justice
Associate in Applied Science (AAS) - Paramedic Program
LaGuardia Community College