Melanie Mota
Sebring,FL
Summary
Responsible and Diligent Cashier with a strong ability to manage cash transactions, replenish merchandise, and assist customers in finding products. Demonstrated track record of maintaining tidy, organized, and professional workspaces. Possesses excellent listening skills, coupled with a keen attention to detail
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Cashier
Walmart
Sebring
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Completed required learning courses in a timely manner
- Answering phones.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted 50+ customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responsible for training new hires.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Customer Service Representative
Sonic
Sebring, FL
01.2022 - 10.2022
- Took food orders via headset and also person to person.
- Accept Payment from customers, and make change as needed.
- Clean and organized eating, and kitchen areas.
- Communicated with customers regarding orders.
- Prepared food items, and got them ready for serving or delivery.
- Used necessary software or technology/machinery to effectively take orders and make them.
- Took necessary steps to meet customer needs.
- Correctly received orders, processed payments and responded in an understandable manner.
- Performed general maintenance duties including sweeping, and emptying trash.
- Handled customer questions and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
Associate of Arts - Business Administration And Management
South Florida State College
Avon Park, FL04.2024
High School Diploma -
Avon Park High School
Avon Park, FL05.2022
Skills
- Team Contribution
- Attention to detail
- Strong mathematical skills
- Problem solving
- Discretion
- Data entry skills
- Till Counting
- Cash Drawer Management
- Proficient with Microsoft Office-Word, Excel, Powerpoint, Outlook
- Stocking Shelves
- Guest Communication
- Cash Register Systems
- Credit and Cash Transactions
- Critical Thinking
- Handling Payments
- Goals and Performance
- Display Arrangements
- Quality Management
- Workplace Safety
- Order Taking
- Safety Methods
- Cleaning and Organization
- Verbal and Written Communication
- Food Safety Standards
Timeline
Customer Service Representative/Cashier
Walmart
11.2022 - Current
Customer Service Representative
Sonic
01.2022 - 10.2022
Associate of Arts - Business Administration And Management
South Florida State College
High School Diploma -
Avon Park High School