MELANIE MOXLEY
Huntsville,OH
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
3
3
Certification
Work History
Accounts Payable Associate
Spherion
Bellefontaine, OH
11.2021 - 04.2022
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Evaluated payment applications for completed work.
- Audited and processed credit card bills.
- Matched purchase orders to invoices and logged invoices into computer.
- Verified vendor accounts.
- Generated financial statements and reports detailing accounts receivable status
- Prepared checks and assisted with payroll duties.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Supported management by processing invoices and documents with consistent on-time delivery.
Commercial Lines Underwriter
Arlington Roe Inc
Columbus, Ohio
04.2018 - 09.2020
- Made recommendations to field producers on potential applications.
- Applied accurate pricing standards to meet business needs and customer requirements.
- Maintained current understanding of industry and underwriting procedures.
- Assessed new and renewal applications for financial liabilities and risk levels.
- Provided technical expertise and mentoring to junior underwriting staff.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
Commercial Lines Renewal Underwriter
Westfield Insurance
Columbus, OH
09.2015 - 04.2018
- Maintained current understanding of industry and underwriting procedures.
- Assessed new and renewal applications for financial liabilities and risk levels.
- Analyzed all of our markets and released terms with best markets.
- Sent endorsement requests into carriers.
- Sent of Notice of Cancellations & Non Renewals from the carriers to the agents.
- Built relationships with agents to provide high level of customer service.
- Utilized information from websites, building valuations, loss histories, crime indexes, financial documents and company guidelines to ensure accurate pricing and consideration.
Convenience Store Manager
Ameristop Food Mart
Marysville, OH
08.2011 - 09.2015
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Completed daily paperwork on sales reporting, banking, and payroll reporting.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Underwriting Assistant
Century Insurance Group
Westerville, Ohio
03.2005 - 08.2011
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Issued endorsements modifying terms and coverage.
- Evaluated loss control reports and premium audits.
- Rated risks using company software, property matrix and Rackley.
- Built relationships with agents to provide high level of customer service.
- Worked with team to meet hit ratios, loss ratios, premium and profit goals.
Convenience Store Supervisor
Gillespie Oil
Bellefontaine, Ohio
07.1992 - 12.2004
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Recruited, hired and trained over 100 new team members in 12 years.
- Trained team members in successful strategies to meet operational and sales targets.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Led and developed management team of 10.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Submitted reports to senior management to aid in business decision-making and planning.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Associate of Arts - Accounting
Technical Education College
Columbus, OH12.1997
High School Diploma -
Triad High School
North Lewisburg, OH06.1992
Skills
- Agent support
- Data organization
- Application Review
- Computer skills
- Flexible & Adaptable
- Good telephone etiquette
- Team building
- Customer Service
- MS Office
- Employee Training
- Work Task Prioritization
- Detail-Oriented
Certification
- Licensed Ohio Property & Casualty Agent
- Ohio Notary
- Ohio Notary Signing Agent
Timeline
Accounts Payable Associate
Spherion
11.2021 - 04.2022
Commercial Lines Underwriter
Arlington Roe Inc
04.2018 - 09.2020
Commercial Lines Renewal Underwriter
Westfield Insurance
09.2015 - 04.2018
Convenience Store Manager
Ameristop Food Mart
08.2011 - 09.2015
Underwriting Assistant
Century Insurance Group
03.2005 - 08.2011
Convenience Store Supervisor
Gillespie Oil
07.1992 - 12.2004
Associate of Arts - Accounting
Technical Education College
High School Diploma -
Triad High School