Melanie Navas
East Meadow,NY
Summary
Experienced with managing and implementing system configurations to ensure optimal performance. Utilizes strong analytical skills and attention to detail to identify and rectify configuration issues. Knowledge of industry-standard tools and best practices for configuration management.
Overview
7
7
years of professional experience
Work History
Benefit Configuration Analyst
NAVITUS HEALTH SOLUTIONS
07.2024 - Current
- Interpreting and analyzing benefit design documents to configure plans accurately within Navitus' pharmacy benefit management systems
- Collaborating with cross-functional teams, including account management, operations, and IT, to ensure accurate implementation of client-specific benefit setups
- Conducting quality assurance checks and testing to validate system configurations and resolve any discrepancies
Senior Funding Manager
SHORE FUNDING SOLUTIONS
05.2022 - 06.2024
- Managed a portfolio of funding projects with precision, ensuring accurate records-keeping, vigilant progress monitoring, and swift resolution of arising issues
- Conducted in-depth analysis of financial statements, creditworthiness, and risk factors for potential clients, facilitating well-informed decision-making regarding funding eligibility
- Successfully orchestrated the procurement of over $1,320,000 in funding, strategically supporting business owners' expansion initiatives and operational requirements
- Demonstrated expertise in securing crucial capital resources, significantly enhancing their achievements
- Developed and implemented streamlined funding application processes, improving efficiency by 100%, resulting in quicker turnaround times for clients, and enhancing overall customer satisfaction
Administrative Assistant
PROPERTY TAX REDUCTION CONSULTANTS
06.2021 - 05.2022
- Conducted in-depth analyses of personal property tax assessments and proficiently managed objections against assessments for thousands of properties
- Systematically recorded and managed customer data, ensuring accuracy in financial reporting, compliance with accounting rules, and adherence to property tax procedures
- Efficiently managed a high volume of client interactions daily, demonstrating exceptional communication skills
- Additionally, responsible for processing cash and check payments and handling half of the fee associated with successful cases, resulting in lower property tax expenses
Office Clerk
VNS HEALTH
04.2020 - 06.2021
- Undertake basic bookkeeping tasks and issue invoices, checks, etc
- Supplying the nursing department with the appropriate documents and forms
- Operates office machines, including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
- Collaborated with cross-functional teams to analyze market trends and legislative changes, ensuring accurate property tax assessments and providing strategic insights to clients for optimized tax planning and compliance
Data Entry
NORTH SHORE MEDICAL LABS
11.2019 - 04.2020
- Organized and coordinated specimen pickups, managed fax communications, maintained meticulous filing systems, and performed various clerical duties with precision and efficiency
- Verified insurance eligibility and benefit information, ensuring accurate and timely processing
- Proficiently transmitted necessary test results via fax, adhering to stringent protocols and deadlines
- Maintained meticulous accuracy and speed in data entry tasks, ensuring all patient and insurance information was recorded and updated promptly and accurately in the electronic database
- Executed comprehensive data entry duties, including patient demographics, test codes, and billing information
- Consistently upheld data integrity and confidentiality standards, contributing to streamlined operations and accurate record-keeping
- Demonstrated exceptional telephone etiquette by promptly and courteously answering incoming calls
- Skillfully directed calls and took detailed messages, ensuring seamless communication within the organization
Administrative Assistant
LOCAL 338
06.2018 - 11.2019
- Address inquiries regarding office hours, as well as liaise with appropriate union and fund personnel to provide accurate and timely responses
- Serve as a backup for the president/administrative assistant, managing calls and forwarding messages as necessary to ensure seamless communication
- Conduct various clerical tasks, including mail distribution, member file updates, and document scanning, with precision and attention to detail
- Manage the processing of send-back requests from retired members for Medicare (CMS) documents and provide backup support for arbitration file/status tracking, demonstrating efficiency and organizational prowess
Education
Bachelor's of Science - Business administration, Finance
CANTON COLLEGE OF TECHNOLOGY
Canton, NYAssociate Degree of Science - Business Administration
NASSAU COMMUNITY COLLEGE
Garden City, NYSkills
- Microsoft Word certified
- Visual Communication Skills
- Excel Spreadsheet Management
- Customer support
- Data entry
- Business process improvement
Languages
English
Spanish
Timeline
Benefit Configuration Analyst
NAVITUS HEALTH SOLUTIONS
07.2024 - Current
Senior Funding Manager
SHORE FUNDING SOLUTIONS
05.2022 - 06.2024
Administrative Assistant
PROPERTY TAX REDUCTION CONSULTANTS
06.2021 - 05.2022
Office Clerk
VNS HEALTH
04.2020 - 06.2021
Data Entry
NORTH SHORE MEDICAL LABS
11.2019 - 04.2020
Administrative Assistant
LOCAL 338
06.2018 - 11.2019
Associate Degree of Science - Business Administration
NASSAU COMMUNITY COLLEGE
Bachelor's of Science - Business administration, Finance
CANTON COLLEGE OF TECHNOLOGY
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