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Melanie Nelson
Santa Barbara,CA
Work Preference
Summary
Detail oriented operations coordinator with three years of experience in airline ground operations, risk assessment, and customer support. Skilled in managing logistics, improving processes, and collaborating with dispatch and maintenance teams to maintain on time performance. Experienced in team leadership and training, with additional strengths in Agile/Scrum practices, project management applications, and customer relationship management. Known for clear communication, structured planning, and consistent operational execution.
Overview
2
2
Certifications
4
4
years of professional experience
3
3
Languages
Work History
Ground Security Coordinator
American Airlines
Santa Barbara, California
03.2023 - Current
- Oversaw daily operations of ground security personnel, scheduling shifts and assignments to ensure adequate coverage and response readiness.
- Coordinated security operations, implementing measures to enhance passenger and employee safety during high-traffic periods.
- Provided support during emergency situations by executing safety protocols.
- Provided training sessions for staff on security awareness and procedures.
- Assessed risk levels at various locations within the facility to inform decision-making processes.
- Maintained detailed records of security incidents, investigations, and responses to enhance situational awareness and inform future protocols.
- Managed flight schedules to optimize operational efficiency. and operations to ensure timely departures.
- Operated scheduling software to monitor flight and resource availability. to track flights and resource availability effectively.
- Maintained records of all flights, including passenger manifests and cargo weight logs.
- Delivered technical support to staff members on flight operations systems.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
Program Leader
Move Language Ahead
Claremont, California
06.2022 - 08.2022
- Directed daily operations for seasonal international cultural immersion program, ensuring safety and engagement of high school students from various countries.
- Delivered high-quality customer service by promptly addressing student needs and resolving issues to enhance overall program experience.
- Facilitated educational workshops and recreational events, promoting engagement and teamwork through clear communication.
- Guided students on excursions, providing context about attractions and ensuring seamless logistics for enriching experiences.
Education
Bachelor of Arts - Global Studies
University of California, Santa Barbara
Santa Barbara, CASkills
- Risk Assessment
- Logistics & Process Improvement
- Project Management Applications
- Agile & Scrum
- Data Entry & Tracking
- Customer Relationship Management
Certification
- Technology Management Certification - University of California, Santa Barbara
- Foundations of Agile Project Management - Professional and Continuing Education, University of California, Santa Barbara
Languages
English
Native language
Spanish
Intermediate (B1)
B1
Chinese (Mandarin)
Intermediate (B1)
B1
Timeline
Ground Security Coordinator
American Airlines
03.2023 - Current
Program Leader
Move Language Ahead
06.2022 - 08.2022
Bachelor of Arts - Global Studies
University of California, Santa Barbara