Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Larson

Vineyard,UT

Summary

To obtain fulfilling employment while utilizing and improving my personal talents and career skills in customer service, sales, or education.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Floral Merchandiser

Fresh Source/ Target Floral Department
10.2023 - Current

Maintain displays with fresh cut flowers and potted plants.

Manage inventory, groom plants, rotate new products daily

Work closely with Target personnel to establish optimal module configurations.

Licenced Insurance Agent, Property and Casualty

ADVANCE INSURANCE
06.2019 - 08.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Insurance Agent Assistant

AMERICAN FAMILY INSURANCE
11.2018 - 03.2019
  • Assisted Insurance Agents in providing quality customer service, in obtaining information and documents from existing and new clients
  • (In English and in Spanish)
  • Prepared quotes for prospective clients and followed up with completing their insurance contracts to best suit their needs.

Flooring/Blinds/Decor Sales Associate

THE HOME DEPOT
02.2018 - 10.2018
  • Provided exceptional customer service helping customers with their DIY projects and contractors in their business needs
  • Educated customers on flooring and other techniques and information on product selection to make their projects and home needs met with success
  • Resolved concerns and direct customers to creative answers to solve their questions.

Customer Service Manager/Supervisor

WAL-MART
02.2013 - 10.2017
  • Performed customer service daily, making sure customer and cashier questions, problems and concerns were resolved in a professional, friendly and effective manner
  • Managed and supported over 20 cashiers/employees daily
  • Strived to meet their individual needs and desired schedules to the best of our ability
  • Performed and submitted register audits and various clerical reports.

Merchandising Representative

CROSSMARK
05.2014 - 03.2015
  • Performed merchandising tasks for my home store of Lindon Wal-Mart, and other Wal-Marts in the area as directed
  • Reported via computer and smart phone to management daily/weekly on assigned tasks within my assigned store/s
  • Completed regular tasks such as weekly product audits, resets and replenishes of certain products, signage placements, IRC placements, removal of deleted products, 'cut in's' for new products, updates of modulars of all kinds.

Merchandising Representative

NEWS AMERICA MARKETING
01.2013 - 06.2014
  • Performed vendor merchandising duties assigned weekly which included: team work with store associates, placing signage, coupon machines, new product cut ins, merchandising promotions, inventory counts, display set ups, store 're-sets', and product audits
  • Recorded accurate data collected through computer handheld device and daily uploaded to a corporate server.

Health Educator/Customer Service Representative/Sales

DESIGNS FOR HEALTH
08.2009 - 01.2012
  • Educated health care practitioners on professional grade nutritional products to be utilized with patient care within the physicians' specific practices/clinics
  • Utilized customer service skills, and sales skills to service existing practitioners and sign up new practitioners
  • Created, organized, marketed, and taught supplemental health programs such as classes and seminars.

Lab Assistant/Phlebotomist

ST. ROSE HOSPITAL
05.2010 - 08.2010
  • Performed hundreds of blood draws, finger sticks, and specimen collections for a diverse array of patients
  • Provided outstanding patient care including: educating patients, calming nervous patients and putting them at ease
  • Entered data routinely and accurately into a multi hospital complex computer software program to effectively maintain patient records and test results.

Home Day Care Provider/Pre School Teacher

Self-employeed
02.2006 - 02.2009

Cared for and taught a small group of children in my own home based day care and preschool

Prepared learning at play curriculum and implemented creative and stimulating learning.

Provided well balanced meals, snacks and maintained healthy discipline.

Education

Bachelors of Science, Health Science Education -

Brigham Young University
PROVO, UT
01.1995

Skills

  • Experienced with WP, MS Word, Excel, MS Office, Publisher, Calyx Point (Loan software), insurance sales software for multiple companies and various job specific computer programs and software systems
  • Exceptional skills in the following areas: superb customer service, phone customer service, creative sales and marketing, incentive program expertise, knowledgeable in areas of internet usage, marketing, and social media, experienced in teaching and training new employees

Certification

  • Licensed Insurance Agent, Property and Casualty
  • Previously Licensed Personal Trainer/Nutrition Educator
  • Previously licensed Loan Officer
  • Previously licensed Lab Assistant/Phlebotomist
  • Previously licensed Dental Assistant

Languages

Spanish
Native or Bilingual

Timeline

Floral Merchandiser

Fresh Source/ Target Floral Department
10.2023 - Current

Licenced Insurance Agent, Property and Casualty

ADVANCE INSURANCE
06.2019 - 08.2020

Insurance Agent Assistant

AMERICAN FAMILY INSURANCE
11.2018 - 03.2019

Flooring/Blinds/Decor Sales Associate

THE HOME DEPOT
02.2018 - 10.2018

Merchandising Representative

CROSSMARK
05.2014 - 03.2015

Customer Service Manager/Supervisor

WAL-MART
02.2013 - 10.2017

Merchandising Representative

NEWS AMERICA MARKETING
01.2013 - 06.2014

Lab Assistant/Phlebotomist

ST. ROSE HOSPITAL
05.2010 - 08.2010

Health Educator/Customer Service Representative/Sales

DESIGNS FOR HEALTH
08.2009 - 01.2012

Home Day Care Provider/Pre School Teacher

Self-employeed
02.2006 - 02.2009

Bachelors of Science, Health Science Education -

Brigham Young University
  • Licensed Insurance Agent, Property and Casualty
  • Previously Licensed Personal Trainer/Nutrition Educator
  • Previously licensed Loan Officer
  • Previously licensed Lab Assistant/Phlebotomist
  • Previously licensed Dental Assistant
Melanie Larson